# Alternatives to the big help desks

> When switching makes sense, what to switch to, and what it will cost.

Published: 19 September 2026 · Updated: 19 September 2026 · Prices and figures verified: 18 September 2026 · By the help-desk.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://help-desk.reviews/en-gb/how-we-review)

- [The best Zendesk alternatives](https://help-desk.reviews/en-gb/alternatives/zendesk)
- [The best Freshdesk alternatives](https://help-desk.reviews/en-gb/alternatives/freshdesk)
- [The best Intercom alternatives](https://help-desk.reviews/en-gb/alternatives/intercom)
- [The best Help Scout alternatives](https://help-desk.reviews/en-gb/alternatives/help-scout)
- [The best Jira Service Management alternatives](https://help-desk.reviews/en-gb/alternatives/jira-service-management)

> **Scored on a public rubric, from prices and documents you can open.** Every score on this site comes from six published criteria: true cost with AI on, pricing transparency, AI as documented, access and switching, channels and languages, and data protection. The cost level is arithmetic on the vendor's list prices. Each price comes from one product database and links to its source, so every page agrees with every other page. The order of our lists is set by our editors and does not always follow the score. Rubric v1.0 · Scores rate list prices and public documentation. We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://help-desk.reviews/en-gb/how-we-review)

---

Canonical: https://help-desk.reviews/en-gb/alternatives