# Best help desk software

> We compare Jira Service Management, Help Scout, Zoho Desk, Freshdesk, HubSpot Service Hub, Gorgias, Intercom, Front and Zendesk on true cost with AI on, pricing transparency, AI, access, channels and data protection.

Published: 19 September 2026 · Updated: 19 September 2026 · Prices and figures verified: 18 September 2026 · By the help-desk.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://help-desk.reviews/en-gb/how-we-review)

For most customer-support teams, Help Scout is the best help desk in 2026: every plan and its AI agent are priced in public, the AI agent costs US$0.75 only when it resolves a conversation, and there is a permanent free plan. Jira Service Management tops our ranking, but it is an IT service desk for employees rather than a customer-support inbox; if your requesters are colleagues, it is the stronger pick.

Every product is scored on our [public rubric](https://help-desk.reviews/en-gb/how-we-review), which weights true cost with AI switched on most heavily, followed by pricing transparency. That explains three results you might not expect. Jira Service Management leads because its per-agent prices are low and its agent-assist AI is included. Zoho Desk looks cheap partly because the price of its Zia AI Agents beyond the free allowance is not public, so that usage is missing from its total. And Zendesk ranks last mainly on cost: Copilot adds US$50 per agent and has to be bought for every Suite Professional seat.

**Quick picks**

- **Customer support, email-first:** [Help Scout](https://help-desk.reviews/en-gb/reviews/help-scout) — public prices, a free plan and AI billed at US$0.75 per resolution.
- **Internal IT or teams on Jira:** [Jira Service Management](https://help-desk.reviews/en-gb/reviews/jira-service-management) — free requesters, banded agent prices and Rovo agent assist included.
- **Lowest seat price:** [Zoho Desk](https://help-desk.reviews/en-gb/reviews/zoho-desk) — Standard at US$14 per user, but AI-agent usage beyond the free allowance is unpriced.
- **Phone and EU hosting on a budget:** [Freshdesk](https://help-desk.reviews/en-gb/reviews/freshdesk) — Freshdesk Omni adds phone and messaging, and the EEA region is chosen at sign-up on any plan.

> **Scored on a public rubric, from prices and documents you can open.** Every score on this site comes from six published criteria: true cost with AI on, pricing transparency, AI as documented, access and switching, channels and languages, and data protection. The cost level is arithmetic on the vendor's list prices. Each price comes from one product database and links to its source, so every page agrees with every other page. The order of our lists is set by our editors and does not always follow the score. Rubric v1.0 · Scores rate list prices and public documentation. We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://help-desk.reviews/en-gb/how-we-review)

## The ranking

### 1. Jira Service Management — 8.7/10

_Internal IT, HR and operations service desks, especially at companies whose engineers already work in Jira_

- **Price from:** US$20 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** Yes
- **EU data hosting:** Yes

Jira Service Management is Atlassian's service desk for IT, HR and operations teams, built on Jira. In the cloud it is now sold only inside Atlassian Service Collection, which bundles it with Customer Service Management, Assets and Rovo AI. Atlassian headlines US$20 (Standard) and US$51.42 (Premium) per agent per month, but those are averages for a team of 75 agents: prices are banded, so the first 15 agents cost US$25 and US$57.30 each. Customers who raise requests are free and unlimited, and list prices rise on 13 October 2026.

> Tops the ranking on low banded seat prices and included Rovo AI, but it is built for internal IT, HR and operations requests, not for customer-facing phone or social support.

**The catch:** The advertised per-agent price is an average at 75 agents, so a small team pays more: on monthly billing each of the first 15 agents costs US$25 on Standard, not US$20. You also cannot buy Jira Service Management on its own any more, and prices rise again on 13 October 2026.

> **True cost at 10 agents (Premium):** US$514 a month for seats alone, US$514 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/jira-service-management) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/jira-service-management) · [Alternatives](https://help-desk.reviews/en-gb/alternatives/jira-service-management)

### 2. Help Scout — 8.3/10

_Small teams that work mainly in email_

- **Price from:** US$25 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** Yes
- **EU data hosting:** No

Help Scout is a shared inbox, live chat widget and knowledge base for small and mid-size support teams. Paid plans start at US$25 per user per month on annual billing, there is a free plan for up to 5 users, and its customer-facing AI agent costs US$0.75 per resolution with no charge when the customer still needs a person.

> The strongest pick for customer support: fully public pricing, a permanent free plan and an AI agent charged US$0.75 only per resolution; its weak point is US-only hosting.

**The catch:** Data is hosted in the United States only, and the prices on the pricing page are annual-billing prices: paying monthly costs US$30 instead of US$25 on Standard.

> **True cost at 10 agents (Plus):** US$450 a month for seats alone, US$825 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/help-scout) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/help-scout) · [Alternatives](https://help-desk.reviews/en-gb/alternatives/help-scout)

### 3. Zoho Desk — 8.1/10

_Small and mid-size teams that want a complete help desk at a low per-user price_

- **Price from:** US$7 per agent per month
- **Pricing model:** Per agent seat
- **Free plan:** Yes
- **EU data hosting:** Yes

Zoho Desk is a ticketing help desk with email, social and WhatsApp channels, a help centre and a chat widget, sold as part of the wider Zoho suite. Paid editions start at US$7 per user per month on annual billing, there is a free plan for up to 3 users, and the Zia AI assistant is included from the Professional edition at US$23. Zia AI Agents come with a free monthly token allowance, but the price of usage beyond it is not published.

> The lowest per-user prices here, from US$7, with EU hosting on every edition; its cost excludes Zia AI Agent usage because Zoho does not publish that price.

**The catch:** Below Professional there is no bundled generative AI: on Express and Standard, AI features need your own OpenAI or DeepSeek API key, billed by that provider. And once Zia AI Agents use up the free token allowance, they draw on AI credits whose price Zoho does not publish.

> **True cost at 10 agents (Professional):** US$230 a month for seats alone, US$230 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/zoho-desk) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/zoho-desk)

### 4. Freshdesk — 8.0/10

_Budget-conscious teams that want EU hosting and a cheap per-agent entry price_

- **Price from:** US$19 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** No
- **EU data hosting:** Yes

Freshdesk is Freshworks' help desk, sold in two versions: standalone Freshdesk for email ticketing, and Freshdesk Omni, which adds chat, phone and messaging. Freshdesk starts at US$19 per agent per month on annual billing and Omni at US$29. The Freddy AI Agent is sold in packs of 100 sessions for US$49, and a session is charged whether or not the AI solves the customer's problem.

> Cheap to start at US$19 per agent with the best data-protection record on this list, but its AI agent is billed per session whether or not it resolves anything.

**The catch:** Freddy AI Agent sessions are used up whether or not the issue gets resolved, and the price per session is now several times what Freshworks' own June 2025 price list showed: US$49 per 100 sessions, against US$100 per 1,000 then.

> **True cost at 10 agents (Freshdesk Pro):** US$550 a month for seats alone, US$1,085 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/freshdesk) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/freshdesk) · [Alternatives](https://help-desk.reviews/en-gb/alternatives/freshdesk)

### 5. HubSpot Service Hub — 7.5/10

_Teams already on HubSpot's CRM that want support tickets on the same customer records as sales and marketing_

- **Price from:** US$7 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** Yes
- **EU data hosting:** Yes

HubSpot Service Hub is the customer service part of HubSpot's CRM: ticketing, shared inboxes, live chat, calling, a knowledge base and a customer portal, all on the same contact records as HubSpot's marketing and sales tools. Seats cost US$7 (Starter), US$90 (Professional) and US$150 (Enterprise) per seat per month on an annual commitment. Professional and Enterprise also require one-time onboarding at US$1,500 and US$3,500. The Breeze Customer Agent costs US$0.50 per resolved conversation, paid in HubSpot Credits.

> The natural choice if sales and marketing already run on HubSpot, held back by a mandatory US$1,500 onboarding fee on Professional.

**The catch:** The advertised prices leave things out. Professional and Enterprise need one-time onboarding (US$1,500 and US$3,500), the Starter price of US$7 assumes an annual commitment against US$20 month to month, and the included credits cover only about 60 AI resolutions a month on Professional. If you hold other HubSpot hubs at a higher tier, every Core Seat is priced at that tier.

> **True cost at 10 agents (Professional):** US$900 a month for seats alone, US$1,120 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/hubspot-service-hub) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/hubspot-service-hub)

### 6. Gorgias — 7.4/10

_Shopify and other ecommerce brands with many agents and moderate ticket volume_

- **Price from:** US$10 per month
- **Pricing model:** Per ticket volume
- **Free plan:** No
- **EU data hosting:** Yes

Gorgias is a help desk built for online stores, above all Shopify stores, with order data in the inbox and an AI agent that can handle refunds, cancellations and address changes. It is priced by billable tickets a month rather than per agent. Basic costs US$50 a month for 300 tickets, Pro US$300 for 2,000 and Advanced US$750 for 5,000, on annual billing. The AI Agent costs US$0.90 per automated interaction, and each of those interactions also uses up one of your plan's tickets.

> Priced by ticket rather than by seat, which suits online stores with many agents; outside ecommerce it is a poor fit.

**The catch:** Every conversation the AI Agent handles is billed twice: once as an automated interaction at US$0.90 and once as a helpdesk ticket against your plan's allowance. Beyond the interactions included in your plan, the AI rate rises to US$1.50.

> **True cost at 10 agents (Pro):** US$480 a month for seats alone, US$930 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/gorgias) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/gorgias)

### 7. Intercom — 6.9/10

_Software and online businesses that want a customer-facing AI agent at the centre of support_

- **Price from:** US$29 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** No
- **EU data hosting:** Yes

Intercom is a help desk with a shared inbox, ticketing, live chat Messenger, help centre, native phone, SMS and WhatsApp, built around its Fin AI agent. Seats start at US$29 per agent per month on annual billing, Fin costs US$0.99 per outcome with no included allowance, and unlimited Copilot for agents is US$29 per agent. The company behind it renamed itself Fin on 12 May 2026, while the help desk keeps the Intercom name, and Salesforce has signed an agreement to acquire it that had not closed when we last checked.

> Built around the Fin AI agent at US$0.99 per outcome, with public prices throughout; the bill is harder to predict than a seat-only plan.

**The catch:** Fin charges US$0.99 per outcome, and since March 2026 an outcome includes a configured handoff to a human, not only a resolution. A conversation Fin passes to your team through a Procedure you set up is billed even though a person still has to answer it.

> **True cost at 10 agents (Advanced):** US$850 a month for seats alone, US$1,635 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/intercom) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/intercom) · [Alternatives](https://help-desk.reviews/en-gb/alternatives/intercom)

### 8. Front — 6.8/10

_Small and mid-size operations and account teams that work mainly in email_

- **Price from:** US$25 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** No
- **EU data hosting:** Yes

Front is a shared inbox and ticketing tool built for teams that live in email, such as logistics, travel and B2B services. Plans cost US$25, US$65 and US$105 per seat per month on annual billing. Copilot adds US$20 per seat below Enterprise, and the Autopilot AI agent is charged per conversation by what it achieved: US$0.05 to triage, US$0.39 to hand off and US$0.89 to resolve.

> A shared inbox for email-heavy operations teams, with an AI agent priced by outcome from US$0.05 to US$0.89; EU hosting is on request only.

**The catch:** Seat caps push growing teams up a tier: Starter stops at 10 seats and Professional at 50, beyond which Enterprise is the only option at US$105 per seat, annual only. Payments are non-refundable and removed seats keep being billed until the next term.

> **True cost at 10 agents (Professional):** US$650 a month for seats alone, US$1,295 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/front) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/front)

### 9. Zendesk — 5.2/10

_Mid-size and enterprise teams that need phone, messaging and email in one tool_

- **Price from:** US$19 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** No
- **EU data hosting:** Yes

Zendesk is a help desk for mid-size and large support teams that covers email, messaging, live chat, phone, WhatsApp, social channels and a help centre in one suite. Omnichannel plans start at US$55 per agent per month on annual billing, the Copilot agent-assist add-on costs US$50 per agent and must be bought for every seat, and AI agents are billed per automated resolution under rules that Zendesk's own pricing page and help centre currently describe differently.

> The most complete omnichannel suite, including native phone, but it ranks last mainly on cost and because its current per-resolution AI price is not public.

**The catch:** Copilot cannot be licensed for a subset of agents: once it is on, every Suite Professional seat costs US$115 plus US$50. And the per-resolution price of AI agents under the billing model in force since May 2026 is not published.

> **True cost at 10 agents (Suite Professional):** US$1,150 a month for seats alone, US$2,250 a month with AI switched on.

[Read the review](https://help-desk.reviews/en-gb/reviews/zendesk) · [Pricing explained](https://help-desk.reviews/en-gb/pricing/zendesk) · [Alternatives](https://help-desk.reviews/en-gb/alternatives/zendesk)

## Comparison table

| Product | Score | Pricing model | Price from | Free plan | EU data hosting | German | Spanish | Best for |
| --- | --- | --- | --- | --- | --- | --- | --- | --- |
| [Jira Service Management](https://help-desk.reviews/en-gb/reviews/jira-service-management) | 8.7 | Per seat, plus AI usage | US$20 per agent per month | Yes | Yes | Yes | Yes | Internal IT, HR and operations service desks, especially at companies whose engineers already work in Jira |
| [Help Scout](https://help-desk.reviews/en-gb/reviews/help-scout) | 8.3 | Per seat, plus AI usage | US$25 per agent per month | Yes | No | Not documented | Not documented | Small teams that work mainly in email |
| [Zoho Desk](https://help-desk.reviews/en-gb/reviews/zoho-desk) | 8.1 | Per agent seat | US$7 per agent per month | Yes | Yes | Not documented | Not documented | Small and mid-size teams that want a complete help desk at a low per-user price |
| [Freshdesk](https://help-desk.reviews/en-gb/reviews/freshdesk) | 8.0 | Per seat, plus AI usage | US$19 per agent per month | No | Yes | Yes | Yes | Budget-conscious teams that want EU hosting and a cheap per-agent entry price |
| [HubSpot Service Hub](https://help-desk.reviews/en-gb/reviews/hubspot-service-hub) | 7.5 | Per seat, plus AI usage | US$7 per agent per month | Yes | Yes | Yes | Yes | Teams already on HubSpot's CRM that want support tickets on the same customer records as sales and marketing |
| [Gorgias](https://help-desk.reviews/en-gb/reviews/gorgias) | 7.4 | Per ticket volume | US$10 per month | No | Yes | Not documented | Not documented | Shopify and other ecommerce brands with many agents and moderate ticket volume |
| [Intercom](https://help-desk.reviews/en-gb/reviews/intercom) | 6.9 | Per seat, plus AI usage | US$29 per agent per month | No | Yes | Yes | Yes | Software and online businesses that want a customer-facing AI agent at the centre of support |
| [Front](https://help-desk.reviews/en-gb/reviews/front) | 6.8 | Per seat, plus AI usage | US$25 per agent per month | No | Yes | No | No | Small and mid-size operations and account teams that work mainly in email |
| [Zendesk](https://help-desk.reviews/en-gb/reviews/zendesk) | 5.2 | Per seat, plus AI usage | US$19 per agent per month | No | Yes | Yes | Yes | Mid-size and enterprise teams that need phone, messaging and email in one tool |

## True cost at 3, 10 and 50 agents

| Product | 3 agents · Entry tier · seats only | 3 agents · Entry tier · with AI on | 10 agents · Mid tier · seats only | 10 agents · Mid tier · with AI on | 50 agents · Mid tier · seats only | 50 agents · Mid tier · with AI on |
| --- | --- | --- | --- | --- | --- | --- |
| [Jira Service Management](https://help-desk.reviews/en-gb/pricing/jira-service-management) | US$60 | **US$60** | US$514 | **US$514** | US$2,571 | **US$3,021** |
| [Help Scout](https://help-desk.reviews/en-gb/pricing/help-scout) | US$75 | **US$188** | US$450 | **US$825** | US$2,250 | **US$4,125** |
| [Zoho Desk](https://help-desk.reviews/en-gb/pricing/zoho-desk) | US$42 | **US$42** | US$230 | **US$230** | US$1,150 | **US$1,150** |
| [Freshdesk](https://help-desk.reviews/en-gb/pricing/freshdesk) | US$57 | **US$155** | US$550 | **US$1,085** | US$2,750 | **US$5,425** |
| [HubSpot Service Hub](https://help-desk.reviews/en-gb/pricing/hubspot-service-hub) | US$21 | **US$21** | US$900 | **US$1,120** | US$4,500 | **US$5,720** |
| [Gorgias](https://help-desk.reviews/en-gb/pricing/gorgias) | US$230 | **US$365** | US$480 | **US$930** | US$3,450 | **US$5,700** |
| [Intercom](https://help-desk.reviews/en-gb/pricing/intercom) | US$87 | **US$323** | US$850 | **US$1,635** | US$4,250 | **US$8,175** |
| [Front](https://help-desk.reviews/en-gb/pricing/front) | US$75 | **US$269** | US$650 | **US$1,295** | US$3,250 | **US$6,475** |
| [Zendesk](https://help-desk.reviews/en-gb/pricing/zendesk) | US$165 | **US$368** | US$1,150 | **US$2,250** | US$5,750 | **US$11,250** |

_3 agents: 750 tickets a month, 150 of them resolved by AI, agent-assist add-on on for every agent. 10 agents: 2,500 tickets a month, 500 of them resolved by AI, agent-assist add-on on for every agent. 50 agents: 12,500 tickets a month, 2,500 of them resolved by AI, agent-assist add-on on for every agent. Estimates from vendors' published USD list prices with annual billing, verified on the date shown on this page. Taxes, discounts, onboarding fees and telephony usage are not included._

[Help desk true-cost calculator](https://help-desk.reviews/en-gb/tools/true-cost-calculator)

## How to choose

If you support customers mainly by email and chat and have fewer than a few dozen agents, pick [Help Scout](https://help-desk.reviews/en-gb/reviews/help-scout). Standard costs US$25 per user, and you pay for the AI agent only when it resolves a conversation. See [Freshdesk vs Help Scout](https://help-desk.reviews/en-gb/compare/freshdesk-vs-help-scout) if you need a phone channel or EU hosting.

If your requesters are employees and your engineers already work in Jira, pick [Jira Service Management](https://help-desk.reviews/en-gb/reviews/jira-service-management). Requesters are free and Assets and change management are built in. Its per-agent prices fall with volume, so the headline US$20 is an average at 75 agents; on monthly billing a small team pays US$25 per agent.

If price per seat is what matters most, pick [Zoho Desk](https://help-desk.reviews/en-gb/reviews/zoho-desk), but budget separately for Zia AI Agents, whose usage beyond the free allowance is not priced in public. [Freshdesk vs Zoho Desk](https://help-desk.reviews/en-gb/compare/freshdesk-vs-zoho-desk) covers the trade-off.

If you run a Shopify store, pick [Gorgias](https://help-desk.reviews/en-gb/reviews/gorgias); if your sales team lives in HubSpot, pick [HubSpot Service Hub](https://help-desk.reviews/en-gb/reviews/hubspot-service-hub); if you want an AI agent at the centre of support, compare [Intercom](https://help-desk.reviews/en-gb/reviews/intercom) with the [AI help desk list](https://help-desk.reviews/en-gb/best/ai-help-desk-software).

If you need phone, messaging and email in one suite across many agents and can negotiate, [Zendesk](https://help-desk.reviews/en-gb/reviews/zendesk) still covers the most channels. Check the [Zendesk alternatives](https://help-desk.reviews/en-gb/alternatives/zendesk) first, and run your own numbers in the [true-cost calculator](https://help-desk.reviews/en-gb/tools/true-cost-calculator).

## Verdict

**Help Scout** is our default pick for customer-support teams: public prices, a free plan and AI you pay for only when it works. Ignore it if you need EU data hosting or a native phone channel (look at [Freshdesk](https://help-desk.reviews/en-gb/reviews/freshdesk)), or if you run an internal IT desk (pick [Jira Service Management](https://help-desk.reviews/en-gb/reviews/jira-service-management)).

## For buyers in the United Kingdom

A help desk holds your customers' personal data, so UK GDPR requires a written contract with the vendor. Hosting outside the UK, including in the EU, is a restricted transfer that needs its own safeguard. And since 19 June 2026 you must let people complain about how you use their data and acknowledge each complaint within 30 days.

Most vendors publish prices in US dollars. Zendesk, Freshdesk and Zoho Desk also publish their own sterling price lists, which our pricing pages show alongside; we never convert currencies. List prices exclude VAT. Each review states whether the product offers EU and UK data hosting.

[Help desk software and data protection law in the United Kingdom](https://help-desk.reviews/en-gb/guides/help-desk-software-and-data-protection-law)

## Frequently asked questions

### What is the best help desk software in 2026?

For customer support, Help Scout: its prices are public, it has a permanent free plan, and its AI agent costs US$0.75 per resolution with no charge when a person still has to answer. For internal IT and service desks, Jira Service Management ranks highest on our rubric. See the [full method](https://help-desk.reviews/en-gb/how-we-review).

### Why is Jira Service Management ranked first on a help desk list?

Our rubric weights true cost with AI on and pricing transparency most heavily, and Jira Service Management does well on both: its prices are banded and public, and Rovo agent assist is included. It is still an IT service desk with email, portal and chat channels, so customer-facing teams that need phone or social messaging should look elsewhere.

### How much does help desk software really cost with AI?

Often far more than the seat price. Zendesk's Copilot adds US$50 per agent on top of Suite Professional at US$115, and AI agents are billed per use, for example US$0.99 per Fin outcome at Intercom or US$49 per 100 Freddy sessions at Freshdesk. Read [per-seat vs per-resolution pricing](https://help-desk.reviews/en-gb/guides/per-seat-vs-per-resolution-pricing) or use the [true-cost calculator](https://help-desk.reviews/en-gb/tools/true-cost-calculator).

### Why does Zendesk rank last?

Mainly on cost. Copilot has to be bought for every Suite Professional seat, and Zendesk no longer publishes a per-resolution price for its AI agents under the billing model in force since May 2026, which also lowers its transparency score. Its channel coverage is among the best on the list. See [Zendesk alternatives](https://help-desk.reviews/en-gb/alternatives/zendesk).

## Keep reading

- [Best help desk software for small business](https://help-desk.reviews/en-gb/best/for-small-business)
- [Best help desk for ecommerce](https://help-desk.reviews/en-gb/best/for-ecommerce)
- [Best enterprise help desk software](https://help-desk.reviews/en-gb/best/for-enterprise)
- [Best free help desk software](https://help-desk.reviews/en-gb/best/free-help-desk-software)
- [Best AI help desk software](https://help-desk.reviews/en-gb/best/ai-help-desk-software)
- [Best help desk software with EU data residency](https://help-desk.reviews/en-gb/best/with-eu-data-residency)
- [Help desk vs shared inbox](https://help-desk.reviews/en-gb/guides/help-desk-vs-shared-inbox)
- [Do you need the AI add-on?](https://help-desk.reviews/en-gb/guides/do-you-need-the-ai-add-on)

## Sources

- [Service Collection pricing](https://www.atlassian.com/collections/service/pricing) — Atlassian · 19 September 2026
- [Cloud pricing tables (current and effective October 13, 2026)](https://www.atlassian.com/licensing/future-pricing/cloud-pricing/pricing-tables) — Atlassian · 19 September 2026
- [Service Collection licensing](https://www.atlassian.com/licensing/service-collection) — Atlassian · 19 September 2026
- [Rovo licensing](https://www.atlassian.com/licensing/rovo) — Atlassian · 19 September 2026
- [Purchasing and licensing](https://www.atlassian.com/licensing/purchase-licensing) — Atlassian · 19 September 2026
- [Data Center end of life](https://www.atlassian.com/licensing/data-center-end-of-life) — Atlassian · 19 September 2026
- [Manage your language preferences](https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/) — Atlassian Support · 19 September 2026
- [Understand data residency](https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/) — Atlassian Support · 19 September 2026
- [SOC 2](https://www.atlassian.com/trust/compliance/resources/soc2) — Atlassian Trust Center · 19 September 2026
- [ISO/IEC 27001](https://www.atlassian.com/trust/compliance/resources/iso27001) — Atlassian Trust Center · 19 September 2026
- [HIPAA](https://www.atlassian.com/trust/compliance/resources/hipaa) — Atlassian Trust Center · 19 September 2026
- [Atlassian AI trust](https://www.atlassian.com/trust/ai) — Atlassian Trust Center · 19 September 2026
- [Service level agreement](https://www.atlassian.com/legal/sla) — Atlassian · 19 September 2026
- [Team '25 Europe: introducing Service Collection](https://www.atlassian.com/blog/announcements/team25-europe-service-collection) — Atlassian · 19 September 2026
- [The Total Economic Impact of Jira Service Management](https://www.atlassian.com/blog/jira-service-management/total-economic-impact) — Atlassian · 19 September 2026
- [The value of AI in Jira Service Management (Forrester TEI spotlight)](https://tei.forrester.com/go/Atlassian/JSMAISpotlight/) — Forrester Consulting · 19 September 2026
- [Automating customer support with the JSM virtual agent](https://www.atlassian.com/blog/atlassian-engineering/automating-customer-support-with-jsm-virtual-agent) — Atlassian · 19 September 2026
- [Atlassian Form 10-K for fiscal year 2026](https://www.sec.gov/Archives/edgar/data/0001650372/000165037226000036/team-20260630.htm) — US Securities and Exchange Commission · 19 September 2026
- [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout · 18 September 2026
- [User-based billing and plans guide](https://docs.helpscout.com/article/596-billing-and-plans-guide) — Help Scout Docs · 18 September 2026
- [Light users](https://docs.helpscout.com/article/1464-light-users) — Help Scout Docs · 18 September 2026
- [Manage your contact-based plan](https://docs.helpscout.com/article/1593-contact-based-billing-and-plans-guide) — Help Scout Docs · 18 September 2026
- [About annual payments](https://docs.helpscout.com/article/1421-about-annual-payments) — Help Scout Docs · 18 September 2026
- [Import emails or tickets into Help Scout](https://docs.helpscout.com/article/1495-import-emails-or-tickets-into-help-scout) — Help Scout Docs · 18 September 2026
- [Security at Help Scout](https://docs.helpscout.com/article/1263-security-at-help-scout) — Help Scout Docs · 18 September 2026
- [HIPAA at Help Scout](https://docs.helpscout.com/article/330-hipaa) — Help Scout Docs · 18 September 2026
- [AI transparency](https://www.helpscout.com/company/legal/ai-transparency/) — Help Scout · 18 September 2026
- [About Help Scout](https://www.helpscout.com/about/) — Help Scout · 18 September 2026
- [eCatholic customer story](https://helpscout.com/customers/ecatholic/) — Help Scout · 18 September 2026
- [Zoho Desk pricing](https://www.zoho.com/desk/pricing.html) — Zoho · 18 September 2026
- [Zoho Desk price list data, all currencies](https://www.zohowebstatic.com/sites/zweb/json/pricing/desk-pricing-val.json) — Zoho · 18 September 2026
- [Zoho Desk edition comparison](https://www.zoho.com/desk/pricing-comparison.html) — Zoho · 18 September 2026
- [Managing your agent seats](https://help.zoho.com/portal/en/kb/desk/billing-and-subscriptions/articles/managing-your-agent-seats) — Zoho Desk Help · 18 September 2026
- [Zia, the AI assistant in Zoho Desk](https://www.zoho.com/desk/zia.html) — Zoho · 18 September 2026
- [Zia Agents pricing](https://www.zoho.com/agents/pricing.html) — Zoho · 18 September 2026
- [Zoho refund policy](https://www.zoho.com/refundpolicy.html) — Zoho · 18 September 2026
- [Know your data center](https://www.zoho.com/know-your-datacenter.html) — Zoho · 18 September 2026
- [Compliance at Zoho](https://www.zoho.com/compliance.html) — Zoho · 18 September 2026
- [Zoho and the GDPR](https://www.zoho.com/gdpr.html) — Zoho · 18 September 2026
- [HIPAA compliance guide for Zoho Desk](https://help.zoho.com/portal/en/kb/desk/user-management-and-security/compliance/articles/hipaa-compliance-guide) — Zoho Desk Help · 18 September 2026
- [Zoho launches Zia LLM, prebuilt agents, a custom agent builder and an MCP server](https://www.zoho.com/news/zoho-launches-zia-llm-and-deepens-ai-portfolio-with-prebuilt-agents-custom-agent-builder-mcp-and-marketplace.html) — Zoho · 18 September 2026
- [Zoho Desk integrations](https://www.zoho.com/desk/integrations.html) — Zoho · 18 September 2026
- [Zoho Desk product page](https://www.zoho.com/desk/) — Zoho · 18 September 2026
- [About Zoho](https://www.zoho.com/aboutus.html) — Zoho · 18 September 2026
- [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks · 18 September 2026
- [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks · 18 September 2026
- [Freshworks price list (current as of June 13, 2025)](https://dam.freshworks.com/m/4bf615e1eea87a7/original/Freshworks-Price-List.pdf) — Freshworks · 18 September 2026
- [Understanding Freshdesk pricing plans](https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans) — Freshdesk Support · 18 September 2026
- [Explore Freshdesk free plan](https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-plan) — Freshdesk Support · 18 September 2026
- [Understanding full-time vs occasional agents](https://support.freshdesk.com/support/solutions/articles/37602-understanding-full-time-vs-occasional-agents) — Freshdesk Support · 18 September 2026
- [Add and use collaborators to assist in ticketing](https://support.freshdesk.com/support/solutions/articles/50000003573-add-and-use-collaborators-to-assist-in-ticketing) — Freshdesk Support · 18 September 2026
- [Freddy AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-and-chatbot-sessions-faqs) — Freshworks Support · 18 September 2026
- [Manage Freddy AI add-ons](https://support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons) — Freshdesk Support · 18 September 2026
- [Freshworks Terms of Service](https://www.freshworks.com/terms/) — Freshworks · 18 September 2026
- [Manage languages](https://support.freshdesk.com/support/solutions/articles/180033-manage-languages) — Freshdesk Support · 18 September 2026
- [Where is your data (servers) located?](https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located-) — Freshdesk Support · 18 September 2026
- [Freshworks Data Processing Agreement](https://www.freshworks.com/data-processing-addendum/) — Freshworks · 18 September 2026
- [Freshworks sub-processors](https://www.freshworks.com/privacy/sub-processor/) — Freshworks · 18 September 2026
- [Freshworks Trust Center](https://trust.freshworks.com/) — Freshworks · 18 September 2026
- [HIPAA configuration guide](https://support.freshdesk.com/support/solutions/articles/238735-hipaa-configuration-guide) — Freshdesk Support · 18 September 2026
- [The Freddy AI trust framework](https://www.freshworks.com/theworks/company-news/freddy-ai-trust-framework/) — Freshworks · 18 September 2026
- [Freshdesk API: rate limit](https://developers.freshdesk.com/api/#ratelimit) — Freshworks Developers · 18 September 2026
- [Freshdesk upcoming changes (December 2025 to June 2026)](https://support.freshdesk.com/support/solutions/articles/50000011682-freshdesk-upcoming-changes-december-2025-june-2026-) — Freshdesk Support · 18 September 2026
- [Freshdesk Omni](https://www.freshworks.com/freshdesk/omni/) — Freshworks · 18 September 2026
- [Freshdesk apps](https://www.freshworks.com/apps/freshdesk/) — Freshworks Marketplace · 18 September 2026
- [Freshdesk](https://www.freshworks.com/freshdesk/) — Freshworks · 18 September 2026
- [Freshworks reports fourth quarter and full year 2025 results](https://www.freshworks.com/pressrelease/freshworks-reports-fourth-quarter-and-full-year-2025-results/) — Freshworks · 18 September 2026
- [Freshworks reports record second quarter 2026 results](https://www.freshworks.com/pressrelease/freshworks-reports-record-second-quarter-2026-results/) — Freshworks · 18 September 2026
- [Freshworks pricing and buyer data](https://www.vendr.com/marketplace/freshworks) — Vendr · 18 September 2026
- [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot · 19 September 2026
- [Service Hub Preise](https://www.hubspot.de/pricing/service) — HubSpot · 19 September 2026
- [HubSpot Product & Services Catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot · 19 September 2026
- [HubSpot Service Hub pricing guide](https://blog.hubspot.com/service/hubspot-service-hub-pricing) — HubSpot · 19 September 2026
- [HubSpot Credits](https://www.hubspot.com/products/artificial-intelligence/credits) — HubSpot · 19 September 2026
- [Understand HubSpot Credits and billing](https://knowledge.hubspot.com/account-management/understand-hubspot-credits-and-billing) — HubSpot Knowledge Base · 19 September 2026
- [AI customer service agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot · 19 September 2026
- [Manage seats](https://knowledge.hubspot.com/account-management/manage-seats) — HubSpot Knowledge Base · 19 September 2026
- [HubSpot language offerings](https://knowledge.hubspot.com/help-and-resources/hubspot-language-offerings) — HubSpot Knowledge Base · 19 September 2026
- [HubSpot data centers](https://www.hubspot.com/data-centers) — HubSpot · 19 September 2026
- [HubSpot security](https://legal.hubspot.com/security) — HubSpot · 19 September 2026
- [Security and compliance](https://www.hubspot.com/security-and-compliance) — HubSpot · 19 September 2026
- [Sensitive data](https://www.hubspot.com/products/sensitive-data) — HubSpot · 19 September 2026
- [HubSpot AI cloud infrastructure FAQ](https://knowledge.hubspot.com/hubspot-ai-cloud-infrastructure-frequently-asked-questions) — HubSpot Knowledge Base · 19 September 2026
- [HubSpot Form 10-K for fiscal year 2025](https://www.sec.gov/Archives/edgar/data/1404655/000119312526046646/hubs-20251231.htm) — US Securities and Exchange Commission · 19 September 2026
- [Gorgias pricing](https://www.gorgias.com/pricing) — Gorgias · 18 September 2026
- [Voice and SMS add-on price tiers (pricing page script)](https://code-components.website-files.com/6aad599670c7909796d74ad0%2Fmodule%2F809.js) — Gorgias · 18 September 2026
- [How you're billed for using Gorgias](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385) — Gorgias Help Center · 18 September 2026
- [Legacy pricing for Helpdesk and AI Agent subscribers](https://docs.gorgias.com/en-US/legacy-pricing-for-helpdesk-and-ai-agent-subscribers-2315106) — Gorgias Help Center · 18 September 2026
- [Voice add-on 101](https://docs.gorgias.com/en-US/voice-add-on-101-190713) — Gorgias Help Center · 18 September 2026
- [SMS add-on 101](https://docs.gorgias.com/en-US/sms-add-on-101-197386) — Gorgias Help Center · 18 September 2026
- [Import data from Zendesk](https://docs.gorgias.com/en-US/import-data-from-zendesk-214412) — Gorgias Help Center · 18 September 2026
- [Migrate from non-Zendesk providers](https://docs.gorgias.com/en-US/migrate-from-non-zendesk-providers-214415) — Gorgias Help Center · 18 September 2026
- [Languages Gorgias can detect](https://docs.gorgias.com/en-US/languages-gorgias-can-detect-81768) — Gorgias Help Center · 18 September 2026
- [Set the language AI Agent replies in](https://docs.gorgias.com/en-US/set-the-language-ai-agent-replies-in-5414440) — Gorgias Help Center · 18 September 2026
- [Security and privacy FAQ for Gorgias AI Agent](https://docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987) — Gorgias Help Center · 18 September 2026
- [Security at Gorgias](https://www.gorgias.com/security) — Gorgias · 18 September 2026
- [Data Processing Agreement](https://www.gorgias.com/legal/data-processing-agreement) — Gorgias · 18 September 2026
- [List of data subprocessors](https://www.gorgias.com/legal/list-of-data-subprocessors) — Gorgias · 18 September 2026
- [Gorgias AI Agent](https://www.gorgias.com/ai-agent) — Gorgias · 18 September 2026
- [About Gorgias](https://www.gorgias.com/about-us) — Gorgias · 18 September 2026
- [Gorgias customer stories](https://www.gorgias.com/customers) — Gorgias · 18 September 2026
- [Intercom pricing](https://www.intercom.com/pricing) — Intercom · 18 September 2026
- [Intercom plans explained](https://www.intercom.com/help/en/articles/9061614-intercom-plans-explained) — Intercom Help · 18 September 2026
- [Pricing FAQs](https://www.intercom.com/help/en/articles/8344190-pricing-faqs) — Intercom Help · 18 September 2026
- [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom Help · 18 September 2026
- [From resolutions to outcomes: evolving how Fin delivers value](https://www.intercom.com/blog/from-resolutions-to-outcomes-evolving-how-fin-delivers-value/) — Intercom · 18 September 2026
- [Fin pricing](https://fin.ai/pricing) — Fin · 18 September 2026
- [Pro add-on](https://www.intercom.com/help/en/articles/13868265-pro-add-on) — Intercom Help · 18 September 2026
- [Proactive Support Plus add-on](https://www.intercom.com/help/en/articles/9061648-proactive-support-plus-add-on) — Intercom Help · 18 September 2026
- [Early Stage program](https://www.intercom.com/early-stage) — Intercom · 18 September 2026
- [Use Intercom in your preferred language](https://www.intercom.com/help/en/articles/7035581-use-intercom-in-your-preferred-language) — Intercom Help · 18 September 2026
- [Regional data hosting](https://www.intercom.com/help/en/articles/6124430-regional-data-hosting) — Intercom Help · 18 September 2026
- [Security at Intercom](https://www.intercom.com/security) — Intercom · 18 September 2026
- [Historical data migration to Intercom](https://www.intercom.com/help/en/articles/9396032-historical-data-migration-to-intercom) — Intercom Help · 18 September 2026
- [Fin AI Agent](https://fin.ai/) — Fin · 18 September 2026
- [About Fin](https://fin.ai/about) — Fin · 18 September 2026
- [Today, Intercom becomes Fin](https://www.intercom.com/blog/today-intercom-becomes-fin/) — Intercom · 18 September 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · 18 September 2026
- [Intercom pricing: buyer data](https://www.vendr.com/marketplace/intercom) — Vendr · 18 September 2026
- [Front pricing](https://front.com/pricing) — Front · 18 September 2026
- [Front plans and pricing](https://help.front.com/en/articles/2178) — Front Help Center · 18 September 2026
- [Adding and removing licenses](https://help.front.com/en/articles/2191) — Front Help Center · 18 September 2026
- [Guests in Front](https://help.front.com/en/articles/2391) — Front Help Center · 18 September 2026
- [Channel limits per license](https://help.front.com/en/articles/808896) — Front Help Center · 18 September 2026
- [Autopilot pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center · 18 September 2026
- [AI Answers (legacy)](https://help.front.com/en/articles/813120) — Front Help Center · 18 September 2026
- [Meet Autopilot, the AI agent built for control, not chaos](https://community.front.com/announcements-63/meet-autopilot-the-ai-agent-built-for-control-not-chaos-3027) — Front Community · 18 September 2026
- [Switch to French? (staff answer on interface languages)](https://community.front.com/product-q-a-45/switch-to-french-566) — Front Community · 18 September 2026
- [Data location](https://help.front.com/en/articles/2349) — Front Help Center · 18 September 2026
- [Data Processing Addendum](https://front.com/legal/data-processing-addendum) — Front · 18 September 2026
- [List of subprocessors](https://front.com/legal/list-of-subprocessors) — Front · 18 September 2026
- [Security at Front](https://front.com/security) — Front · 18 September 2026
- [Rate limiting](https://dev.frontapp.com/docs/rate-limiting) — Front Developers · 18 September 2026
- [About Front](https://front.com/about) — Front · 18 September 2026
- [Front customers](https://front.com/customers) — Front · 18 September 2026
- [Front pricing and buyer data](https://www.vendr.com/marketplace/front) — Vendr · 18 September 2026
- [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk · 18 September 2026
- [What counts as an agent license in Zendesk](https://support.zendesk.com/hc/en-us/articles/4408846314266-What-counts-as-an-agent-license-in-Zendesk) — Zendesk Help · 18 September 2026
- [Managing light agent seats in your Zendesk account](https://support.zendesk.com/hc/en-us/articles/6510562911770-Managing-light-agent-seats-in-your-Zendesk-account) — Zendesk Help · 18 September 2026
- [Can I buy a Zendesk Copilot license for some agents only?](https://support.zendesk.com/hc/en-us/articles/10361828111514-Can-I-buy-a-Zendesk-Copilot-license-for-some-agents-only) — Zendesk Help · 18 September 2026
- [About automated resolutions for AI agents](https://support.zendesk.com/hc/en-us/articles/5352026794010-About-automated-resolutions-for-AI-agents) — Zendesk Help · 18 September 2026
- [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers) — Zendesk Help · 18 September 2026
- [Managing resolution allowances](https://support.zendesk.com/hc/en-us/articles/10479587390106-Managing-resolution-allowances) — Zendesk Help · 18 September 2026
- [Upgrading from automated resolutions to resolution allowances](https://support.zendesk.com/hc/en-us/articles/10479528943130-Upgrading-from-automated-resolutions-to-resolution-allowances) — Zendesk Help · 18 September 2026
- [Main Services Agreement](https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/) — Zendesk · 18 September 2026
- [Agreements and terms: data processing agreement, sub-processor policy, business associate agreement](https://www.zendesk.com/company/agreements-and-terms/) — Zendesk · 18 September 2026
- [About the Data Center Location add-on](https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on) — Zendesk Help · 18 September 2026
- [Regional Data Hosting Policy](https://support.zendesk.com/hc/en-us/articles/4408883599130-Regional-Data-Hosting-Policy) — Zendesk Help · 18 September 2026
- [Zendesk Trust Center](https://www.zendesk.com/trust-center/) — Zendesk · 18 September 2026
- [Zendesk AI data use information](https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information) — Zendesk Help · 18 September 2026
- [Zendesk language support by product](https://support.zendesk.com/hc/en-us/articles/4408821324826-Zendesk-language-support-by-product) — Zendesk Help · 18 September 2026
- [What is being removed (updated August 2026)](https://support.zendesk.com/hc/en-us/articles/4408843026714-What-is-being-removed-updated-August-2026) — Zendesk Help · 18 September 2026
- [Zendesk completes acquisition of Forethought](https://www.zendesk.com/newsroom/press-releases/zendesk-completes-acquisition-of-forethought/) — Zendesk · 18 September 2026
- [About Zendesk](https://www.zendesk.com/about/) — Zendesk · 18 September 2026
- [Zendesk QA](https://www.zendesk.com/service/quality-assurance/) — Zendesk · 18 September 2026
- [Fortnum & Mason customer story](https://www.zendesk.com/customer/fortnum-mason/) — Zendesk · 18 September 2026
- [Best Egg customer story](https://www.zendesk.com/customer/best-egg/) — Zendesk · 18 September 2026
- [Zendesk pricing and buyer data](https://www.vendr.com/marketplace/zendesk) — Vendr · 18 September 2026

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Canonical: https://help-desk.reviews/en-gb/best/help-desk-software