# Help desk pricing, explained

> What each vendor charges, what counts as a billable seat or unit, what the AI add-ons cost, and worked examples at 3, 10 and 50 agents.

Published: 19 September 2026 · Updated: 19 September 2026 · Prices and figures verified: 18 September 2026 · By the help-desk.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://help-desk.reviews/en-gb/how-we-review)

- [Zendesk pricing explained](https://help-desk.reviews/en-gb/pricing/zendesk)
- [Freshdesk pricing explained](https://help-desk.reviews/en-gb/pricing/freshdesk)
- [Zoho Desk pricing explained](https://help-desk.reviews/en-gb/pricing/zoho-desk)
- [Help Scout pricing explained](https://help-desk.reviews/en-gb/pricing/help-scout)
- [Front pricing explained](https://help-desk.reviews/en-gb/pricing/front)
- [Intercom pricing explained](https://help-desk.reviews/en-gb/pricing/intercom)
- [HubSpot Service Hub pricing explained](https://help-desk.reviews/en-gb/pricing/hubspot-service-hub)
- [Gorgias pricing explained](https://help-desk.reviews/en-gb/pricing/gorgias)
- [Jira Service Management pricing explained](https://help-desk.reviews/en-gb/pricing/jira-service-management)

## True cost at 3, 10 and 50 agents

| Product | 3 agents · Entry tier · seats only | 3 agents · Entry tier · with AI on | 10 agents · Mid tier · seats only | 10 agents · Mid tier · with AI on | 50 agents · Mid tier · seats only | 50 agents · Mid tier · with AI on |
| --- | --- | --- | --- | --- | --- | --- |
| [Jira Service Management](https://help-desk.reviews/en-gb/pricing/jira-service-management) | US$60 | **US$60** | US$514 | **US$514** | US$2,571 | **US$3,021** |
| [Help Scout](https://help-desk.reviews/en-gb/pricing/help-scout) | US$75 | **US$188** | US$450 | **US$825** | US$2,250 | **US$4,125** |
| [Zoho Desk](https://help-desk.reviews/en-gb/pricing/zoho-desk) | US$42 | **US$42** | US$230 | **US$230** | US$1,150 | **US$1,150** |
| [Freshdesk](https://help-desk.reviews/en-gb/pricing/freshdesk) | US$57 | **US$155** | US$550 | **US$1,085** | US$2,750 | **US$5,425** |
| [HubSpot Service Hub](https://help-desk.reviews/en-gb/pricing/hubspot-service-hub) | US$21 | **US$21** | US$900 | **US$1,120** | US$4,500 | **US$5,720** |
| [Gorgias](https://help-desk.reviews/en-gb/pricing/gorgias) | US$230 | **US$365** | US$480 | **US$930** | US$3,450 | **US$5,700** |
| [Intercom](https://help-desk.reviews/en-gb/pricing/intercom) | US$87 | **US$323** | US$850 | **US$1,635** | US$4,250 | **US$8,175** |
| [Front](https://help-desk.reviews/en-gb/pricing/front) | US$75 | **US$269** | US$650 | **US$1,295** | US$3,250 | **US$6,475** |
| [Zendesk](https://help-desk.reviews/en-gb/pricing/zendesk) | US$165 | **US$368** | US$1,150 | **US$2,250** | US$5,750 | **US$11,250** |

_3 agents: 750 tickets a month, 150 of them resolved by AI, agent-assist add-on on for every agent. 10 agents: 2,500 tickets a month, 500 of them resolved by AI, agent-assist add-on on for every agent. 50 agents: 12,500 tickets a month, 2,500 of them resolved by AI, agent-assist add-on on for every agent. Estimates from vendors' published USD list prices with annual billing, verified on the date shown on this page. Taxes, discounts, onboarding fees and telephony usage are not included._

[Help desk true-cost calculator](https://help-desk.reviews/en-gb/tools/true-cost-calculator)

> **Scored on a public rubric, from prices and documents you can open.** Every score on this site comes from six published criteria: true cost with AI on, pricing transparency, AI as documented, access and switching, channels and languages, and data protection. The cost level is arithmetic on the vendor's list prices. Each price comes from one product database and links to its source, so every page agrees with every other page. The order of our lists is set by our editors and does not always follow the score. Rubric v1.0 · Scores rate list prices and public documentation. We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://help-desk.reviews/en-gb/how-we-review)

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Canonical: https://help-desk.reviews/en-gb/pricing