# HubSpot Service Hub pricing explained

> HubSpot Service Hub's published plan prices, what counts as a billable seat or unit, what the AI add-ons cost, and worked examples at 3, 10 and 50 agents.

Published: 19 September 2026 · Updated: 19 September 2026 · Prices and figures verified: 18 September 2026 · By the help-desk.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://help-desk.reviews/en-gb/how-we-review)

Service Hub is priced per seat: Starter US$7, Professional US$90 and Enterprise US$150 per seat per month on an annual commitment, or US$20 and US$100 month to month; Enterprise is billed annually only. HubSpot's German site lists the same figures in euros. Professional and Enterprise require one-time onboarding for US$1,500 and US$3,500, so the first year costs more than the seat price suggests; Starter has no onboarding fee. Usage-based features, including the Customer Agent, draw on HubSpot Credits: 500, 3,000 or 5,000 are included per account each month, and extra credits cost US$10 per 1,000 (US$9 when paid annually). HubSpot's pricing page loads its prices by script, so we cross-checked every figure against HubSpot's own Service Hub pricing guide and its legal Product & Services Catalog.

- **Price from:** US$7 per agent per month
- **Pricing model:** Per seat, plus AI usage
- **Free plan:** Yes
- **EU data hosting:** Yes

## Plans and list prices

| Plan | Billed annually | Billed monthly | Key limits and included AI |
| --- | --- | --- | --- |
| Free | — | — | Up to 2 users, one inbox, basic ticketing, live chat and simple bots. No included credits, and data is hosted in the US. |
| Starter | US$7 per agent per month | US$20 per agent per month | Core Seats, conversation routing, 500 calling minutes a month and 15 pipelines. 500 credits a month and Breeze Assistant; no Customer Agent, knowledge base, SLAs or workflows. |
| Professional | US$90 per agent per month | US$100 per agent per month | Help desk workspace, one knowledge base of up to 2,000 articles, customer portal, SLAs, up to 1,000 workflows and 3,000 calling minutes. 3,000 credits a month and the Customer Agent. Onboarding of US$1,500 is required. |
| Enterprise | US$150 per agent per month | — | Annual only. Up to 100 knowledge bases with 10,000 articles, skills-based routing, conditional SLAs, custom permission sets, SAML single sign-on and 12,000 calling minutes. 5,000 credits a month. Onboarding of US$3,500 is required. |

_[Source](https://www.hubspot.com/pricing/service)_

## What you are billed for

You pay per seat, and the seat type matters. A Core Seat gives access to the CRM and every product you have bought, including Breeze Assistant; Starter runs on Core Seats. Full Professional or Enterprise help desk features need a Service Seat. View-only and partner seats are free but cannot use HubSpot Credits. If your account holds several HubSpot hubs at different tiers, all Core Seats are priced at the highest tier you hold. Seats cannot be reduced below the contracted commitment during a term. On top of seats, usage is metered in HubSpot Credits at US$0.01 each; included credits are per account, reset monthly, do not roll over and are not added together across hubs. [Source](https://legal.hubspot.com/hubspot-product-and-services-catalog)

## AI and paid add-ons

HubSpot sells AI in two ways. Breeze Assistant, which helps agents write and summarise, comes with every Core Seat, so there is no per-agent AI add-on. The Breeze Customer Agent answers customers on chat, email and forms and is paid in HubSpot Credits: each resolved conversation uses 50 credits, or US$0.50. HubSpot counts a resolution when the agent provided support and the conversation was not handed to a person for 72 hours; qualifying a lead can also count. Included credits are spent first (3,000 a month on Professional, 5,000 on Enterprise, shared with every other credit-based feature), then paid credits. When credits run out, AI features pause until the next reset unless you have bought capacity packs or turned on pay-as-you-go, which is billed monthly in arrears in steps of 10 credits and has been the default for credit purchases since 16 September 2026. HubSpot sets an account spend limit at 150% of the monthly credits. Capacity packs can only be reduced at the end of the term. A voice version of the Customer Agent is in beta at US$0.50 per minute. See [per-seat vs per-resolution pricing](https://help-desk.reviews/en-gb/guides/per-seat-vs-per-resolution-pricing).

| Add-on | Price | Source |
| --- | --- | --- |
| Breeze Customer Agent (per resolution, 50 HubSpot Credits; Professional and Enterprise) | US$0.50 per AI resolution | [Source](https://www.hubspot.com/products/artificial-intelligence/credits) |
| HubSpot Credits (capacity pack of 1,000 a month) | US$10 per pack | [Source](https://legal.hubspot.com/hubspot-product-and-services-catalog) |
| Professional Onboarding (required on Professional) | US$1,500 one-time | [Source](https://www.hubspot.com/pricing/service) |
| Enterprise Onboarding (required on Enterprise) | US$3,500 one-time | [Source](https://www.hubspot.com/pricing/service) |

## Worked examples

Estimated monthly bill for HubSpot Service Hub at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.

|  | Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent |
| --- | --- | --- | --- | --- | --- | --- |
| 3 agents · Entry tier | Starter | US$21 | US$0 | US$0 | **US$21** | US$7 — Agent-assist AI is included in this plan. No customer-facing AI agent is sold on this plan. |
| 10 agents · Mid tier | Professional | US$900 | US$0 | US$220 | **US$1,120** | US$112 — Agent-assist AI is included in this plan. |
| 50 agents · Mid tier | Professional | US$4,500 | US$0 | US$1,220 | **US$5,720** | US$114 — Agent-assist AI is included in this plan. |

_3 agents: 750 tickets a month, 150 of them resolved by AI, agent-assist add-on on for every agent. 10 agents: 2,500 tickets a month, 500 of them resolved by AI, agent-assist add-on on for every agent. 50 agents: 12,500 tickets a month, 2,500 of them resolved by AI, agent-assist add-on on for every agent. Estimates from vendors' published USD list prices with annual billing, verified on the date shown on this page. Taxes, discounts, onboarding fees and telephony usage are not included._

HubSpot Service Hub: entry tier is Starter, mid tier is Professional, top tier is Enterprise, all on annual commitment. Breeze Assistant is included with every seat. Customer Agent resolutions cost US$0.50 each; on Professional the 3,000 included credits divided by 50 credits a resolution cover the first 60 a month, and on Enterprise the first 100, assuming no other feature uses credits. Starter has no Customer Agent. The one-time onboarding fees are not included.

[Help desk true-cost calculator](https://help-desk.reviews/en-gb/tools/true-cost-calculator) · [Per-seat vs per-resolution pricing](https://help-desk.reviews/en-gb/guides/per-seat-vs-per-resolution-pricing) · [Do you need the AI add-on?](https://help-desk.reviews/en-gb/guides/do-you-need-the-ai-add-on)

> **Scored on a public rubric, from prices and documents you can open.** Every score on this site comes from six published criteria: true cost with AI on, pricing transparency, AI as documented, access and switching, channels and languages, and data protection. The cost level is arithmetic on the vendor's list prices. Each price comes from one product database and links to its source, so every page agrees with every other page. The order of our lists is set by our editors and does not always follow the score. Rubric v1.0 · Scores rate list prices and public documentation. We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://help-desk.reviews/en-gb/how-we-review)

## Related pages

- [HubSpot Service Hub review](https://help-desk.reviews/en-gb/reviews/hubspot-service-hub)
- [HubSpot Service Hub vs Zendesk](https://help-desk.reviews/en-gb/compare/hubspot-service-hub-vs-zendesk)

## Frequently asked questions

### How much does HubSpot Service Hub cost?

Starter costs US$7, Professional US$90 and Enterprise US$150 per seat per month on an annual commitment; month to month, Starter is US$20 and Professional US$100. Professional and Enterprise also require one-time onboarding. See [HubSpot Service Hub pricing](https://help-desk.reviews/en-gb/pricing/hubspot-service-hub).

### Is the onboarding fee mandatory?

Yes, on Professional and Enterprise. HubSpot's pricing page says the seat price does not include the required one-time onboarding: US$1,500 for Professional and US$3,500 for Enterprise. Starter and the free plan have no onboarding fee.

### How is the Breeze Customer Agent billed?

In HubSpot Credits: each resolved conversation uses 50 credits, which is US$0.50. A conversation counts as resolved when it is not handed to a person within 72 hours. Professional includes 3,000 credits a month, enough for about 60 resolutions if nothing else uses them. See [do you need the AI add-on](https://help-desk.reviews/en-gb/guides/do-you-need-the-ai-add-on).

## Sources

- [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot · 19 September 2026
- [Service Hub Preise](https://www.hubspot.de/pricing/service) — HubSpot · 19 September 2026
- [HubSpot Product & Services Catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot · 19 September 2026
- [HubSpot Service Hub pricing guide](https://blog.hubspot.com/service/hubspot-service-hub-pricing) — HubSpot · 19 September 2026
- [HubSpot Credits](https://www.hubspot.com/products/artificial-intelligence/credits) — HubSpot · 19 September 2026
- [Understand HubSpot Credits and billing](https://knowledge.hubspot.com/account-management/understand-hubspot-credits-and-billing) — HubSpot Knowledge Base · 19 September 2026
- [AI customer service agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot · 19 September 2026
- [Manage seats](https://knowledge.hubspot.com/account-management/manage-seats) — HubSpot Knowledge Base · 19 September 2026
- [HubSpot language offerings](https://knowledge.hubspot.com/help-and-resources/hubspot-language-offerings) — HubSpot Knowledge Base · 19 September 2026
- [HubSpot data centers](https://www.hubspot.com/data-centers) — HubSpot · 19 September 2026
- [HubSpot security](https://legal.hubspot.com/security) — HubSpot · 19 September 2026
- [Security and compliance](https://www.hubspot.com/security-and-compliance) — HubSpot · 19 September 2026
- [Sensitive data](https://www.hubspot.com/products/sensitive-data) — HubSpot · 19 September 2026
- [HubSpot AI cloud infrastructure FAQ](https://knowledge.hubspot.com/hubspot-ai-cloud-infrastructure-frequently-asked-questions) — HubSpot Knowledge Base · 19 September 2026
- [HubSpot Form 10-K for fiscal year 2025](https://www.sec.gov/Archives/edgar/data/1404655/000119312526046646/hubs-20251231.htm) — US Securities and Exchange Commission · 19 September 2026

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