# Gorgias pricing explained

> Gorgias's published plan prices, what counts as a billable seat or unit, what the AI add-ons cost, and worked examples at 3, 10 and 50 agents.

Published: September 19, 2026 · Updated: September 19, 2026 · Prices and figures verified: September 18, 2026 · By the help-desk.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://help-desk.reviews/en-us/how-we-review)

Gorgias sells helpdesk plans by the month, each with an allowance of billable tickets. Starter is $10 a month for 50 tickets, monthly billing only. On annual billing Basic is $50 for 300 tickets, Pro $300 for 2,000 and Advanced $750 for 5,000; monthly billing costs $60, $360 and $900. Extra tickets cost $0.40 each on Starter and Basic and $0.36 on Pro and Advanced. Above that volume, Enterprise is sold by quote. The pricing page opens on annual billing with AI Agent switched on, so the prices shown first are bundles: $77 for Basic, $471 for Pro and $1,227 for Advanced, and $40 for Starter. Voice starts at $25 a month and SMS at $17 a month for 25 tickets on annual billing ($30 and $20 monthly). Prices are published in US dollars only. See [Gorgias pricing](https://help-desk.reviews/en-us/pricing/gorgias).

- **Price from:** $10 per month
- **Pricing model:** Per ticket volume
- **Free plan:** No
- **EU data hosting:** Yes

## Plans and list prices

| Plan | Billed annually | Billed monthly | Key limits and included AI |
| --- | --- | --- | --- |
| Starter | — | $10 per month | 50 tickets a month, 3 user seats, monthly billing only, community support. With AI Agent switched on it includes 30 automated interactions. |
| Basic | $50 per month | $60 per month | 300 tickets a month, up to 500 seats, standard support and self-serve onboarding. With AI Agent on it includes 30 automated interactions. |
| Pro | $300 per month | $360 per month | 2,000 tickets a month, one-to-one onboarding and Magento support. With AI Agent on it includes 190 automated interactions and adds brand voice, guardrails and Actions. |
| Advanced | $750 per month | $900 per month | 5,000 tickets a month, sold through sales, with white-glove onboarding, dedicated support, an SLA and audit logs. With AI Agent on it includes 530 automated interactions. |
| Enterprise | Quote only | Quote only | By quote, for more than 5,000 conversations a month. Adds SAML single sign-on, unlimited help centers, a faster API limit and a custom DPA. |

_[Source](https://www.gorgias.com/pricing)_

## What you are billed for

The billable unit is a ticket, not an agent. A billable ticket is a conversation on any Gorgias channel that contains a message from a human agent, a Rule or the AI Agent. It counts once however many messages it has, but a reply to an old thread can become a new billable ticket after a period of inactivity that Gorgias does not define for email and chat (for SMS it is 3 days). Newsletters, spam and auto-responders are filtered out and not billed, and so are internal notes, tag changes and replies sent directly on Facebook or Instagram. A shopper who clicks an AI FAQ question on your site creates a billable ticket even without replying. The AI Agent is billed separately per automated interaction, a request resolved without a human, and each one also counts as a helpdesk ticket. If an agent replies within 72 hours, only the ticket fee applies. Accounts created before May 28, 2025 may stay on legacy pricing, where a conversation was billed as a ticket or an automated interaction, not both. Voice and SMS tickets are counted against their own add-on allowances. [Source](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385)

## AI and paid add-ons

Gorgias sells one AI product: AI Agent, which answers customers on email and chat and can take actions such as refunds, cancellations and address changes. It is available on every plan and billed per automated interaction: $0.90 each on annual plans and $1 on monthly plans, bought as an allowance tied to your plan (30 on Starter and Basic, 190 on Pro, 530 on Advanced). Interactions beyond the allowance cost $1.50. The part buyers miss is that every automated interaction also counts as a billable helpdesk ticket, so a conversation the AI resolves costs the AI fee plus a ticket from your allowance; automation adds cost rather than replacing it. If an agent replies within 72 hours, the AI fee is dropped and only the ticket counts. The pricing page is not consistent: its FAQ gives the two rates above, while its comparison table lists a different rate per plan, down to $0.85 on Advanced. No agent-assist AI, such as reply drafting for agents, is documented as a separate product or price. Read [do you need the AI add-on](https://help-desk.reviews/en-us/guides/do-you-need-the-ai-add-on) before switching it on.

| Add-on | Price | Source |
| --- | --- | --- |
| AI Agent, annual billing (also counts as a billable ticket) | $0.90 per AI resolution | [Source](https://www.gorgias.com/pricing) |
| AI Agent, monthly billing (also counts as a billable ticket) | $1 per AI resolution | [Source](https://www.gorgias.com/pricing) |
| AI Agent above the plan's included interactions | $1.50 per AI resolution | [Source](https://www.gorgias.com/pricing) |
| Extra helpdesk ticket (Starter and Basic) | $0.40 per ticket | [Source](https://www.gorgias.com/pricing) |
| Extra helpdesk ticket (Pro and Advanced) | $0.36 per ticket | [Source](https://www.gorgias.com/pricing) |
| Voice add-on, from (annual billing, entry tier) | $25 per month | [Source](https://code-components.website-files.com/6aad599670c7909796d74ad0%2Fmodule%2F809.js) |
| SMS add-on, from (annual billing, entry tier) | $17 per month | [Source](https://code-components.website-files.com/6aad599670c7909796d74ad0%2Fmodule%2F809.js) |

## Worked examples

Estimated monthly bill for Gorgias at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.

|  | Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent |
| --- | --- | --- | --- | --- | --- | --- |
| 3 agents · Entry tier | Basic | $230 | $0 | $135 | **$365** | $122 — Volume is above the plan's included tickets; overage applied (cheaper than the next plan up). No agent-assist add-on is sold on this plan. |
| 10 agents · Mid tier | Pro | $480 | $0 | $450 | **$930** | $93 — Volume is above the plan's included tickets; overage applied (cheaper than the next plan up). No agent-assist add-on is sold on this plan. |
| 50 agents · Mid tier | Advanced | $3,450 | $0 | $2,250 | **$5,700** | $114 — Volume is above the plan's included tickets; overage applied (cheaper than the next plan up). No agent-assist add-on is sold on this plan. |

_3 agents: 750 tickets a month, 150 of them resolved by AI, agent-assist add-on on for every agent. 10 agents: 2,500 tickets a month, 500 of them resolved by AI, agent-assist add-on on for every agent. 50 agents: 12,500 tickets a month, 2,500 of them resolved by AI, agent-assist add-on on for every agent. Estimates from vendors' published USD list prices with annual billing, verified on the date shown on this page. Taxes, discounts, onboarding fees and telephony usage are not included._

Gorgias: no seat price, so extra agents cost nothing; the bill is the cheapest option for your ticket volume on annual billing: either the plan whose allowance covers it, or a smaller plan plus that plan's per-ticket overage. Entry starts at Basic and moves up to Pro or Advanced as volume grows, mid starts at Pro, and top is Advanced; above 5,000 tickets the calculator adds $0.36 per ticket, though Gorgias sells that volume as Enterprise by quote. Starter is left out because it is monthly-only and capped at 3 seats. The calculator always moves you to the covering plan, although paying overage on the smaller plan can be cheaper for a small overshoot. AI interactions are charged at $0.90 and also counted as tickets; interactions beyond your plan's allowance really cost $1.50, so heavy AI use is understated. No agent-assist add-on is documented.

[Help desk true-cost calculator](https://help-desk.reviews/en-us/tools/true-cost-calculator) · [Per-seat vs per-resolution pricing](https://help-desk.reviews/en-us/guides/per-seat-vs-per-resolution-pricing) · [Do you need the AI add-on?](https://help-desk.reviews/en-us/guides/do-you-need-the-ai-add-on)

> **Scored on a public rubric, from prices and documents you can open.** Every score on this site comes from six published criteria: true cost with AI on, pricing transparency, AI as documented, access and switching, channels and languages, and data protection. The cost level is arithmetic on the vendor's list prices. Each price comes from one product database and links to its source, so every page agrees with every other page. The order of our lists is set by our editors and does not always follow the score. Rubric v1.0 · Scores rate list prices and public documentation. We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://help-desk.reviews/en-us/how-we-review)

## Related pages

- [Gorgias review](https://help-desk.reviews/en-us/reviews/gorgias)
- [Gorgias vs Zendesk](https://help-desk.reviews/en-us/compare/gorgias-vs-zendesk)

## Frequently asked questions

### How much does Gorgias cost?

On annual billing, Basic costs $50 a month for 300 tickets, Pro $300 for 2,000 and Advanced $750 for 5,000. Starter is $10 a month for 50 tickets, monthly only. AI Agent is extra at $0.90 per automated interaction. See [Gorgias pricing](https://help-desk.reviews/en-us/pricing/gorgias).

### Does Gorgias charge per agent?

No. Gorgias charges by billable tickets a month, and Basic, Pro and Advanced allow up to 500 user seats. Starter is the exception, capped at 3 seats. See [per-seat vs per-resolution pricing](https://help-desk.reviews/en-us/guides/per-seat-vs-per-resolution-pricing) for how the models compare.

### Do AI Agent conversations also count as tickets?

Yes, on accounts created since May 28, 2025. Each automated interaction is charged at $0.90 (or $1 on monthly billing, and $1.50 beyond your allowance) and also counts as one billable helpdesk ticket. If an agent replies within 72 hours, only the ticket is charged.

## Sources

- [Gorgias pricing](https://www.gorgias.com/pricing) — Gorgias · September 18, 2026
- [Voice and SMS add-on price tiers (pricing page script)](https://code-components.website-files.com/6aad599670c7909796d74ad0%2Fmodule%2F809.js) — Gorgias · September 18, 2026
- [How you're billed for using Gorgias](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385) — Gorgias Help Center · September 18, 2026
- [Legacy pricing for Helpdesk and AI Agent subscribers](https://docs.gorgias.com/en-US/legacy-pricing-for-helpdesk-and-ai-agent-subscribers-2315106) — Gorgias Help Center · September 18, 2026
- [Voice add-on 101](https://docs.gorgias.com/en-US/voice-add-on-101-190713) — Gorgias Help Center · September 18, 2026
- [SMS add-on 101](https://docs.gorgias.com/en-US/sms-add-on-101-197386) — Gorgias Help Center · September 18, 2026
- [Import data from Zendesk](https://docs.gorgias.com/en-US/import-data-from-zendesk-214412) — Gorgias Help Center · September 18, 2026
- [Migrate from non-Zendesk providers](https://docs.gorgias.com/en-US/migrate-from-non-zendesk-providers-214415) — Gorgias Help Center · September 18, 2026
- [Languages Gorgias can detect](https://docs.gorgias.com/en-US/languages-gorgias-can-detect-81768) — Gorgias Help Center · September 18, 2026
- [Set the language AI Agent replies in](https://docs.gorgias.com/en-US/set-the-language-ai-agent-replies-in-5414440) — Gorgias Help Center · September 18, 2026
- [Security and privacy FAQ for Gorgias AI Agent](https://docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987) — Gorgias Help Center · September 18, 2026
- [Security at Gorgias](https://www.gorgias.com/security) — Gorgias · September 18, 2026
- [Data Processing Agreement](https://www.gorgias.com/legal/data-processing-agreement) — Gorgias · September 18, 2026
- [List of data subprocessors](https://www.gorgias.com/legal/list-of-data-subprocessors) — Gorgias · September 18, 2026
- [Gorgias AI Agent](https://www.gorgias.com/ai-agent) — Gorgias · September 18, 2026
- [About Gorgias](https://www.gorgias.com/about-us) — Gorgias · September 18, 2026
- [Gorgias customer stories](https://www.gorgias.com/customers) — Gorgias · September 18, 2026

---

Canonical: https://help-desk.reviews/en-us/pricing/gorgias