# Help desk software reviews

> One page per product: plans, the bill with AI on, billing units, data hosting, strengths, weaknesses and a verdict.

Published: September 19, 2026 · Updated: September 19, 2026 · Prices and figures verified: September 18, 2026 · By the help-desk.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://help-desk.reviews/en-us/how-we-review)

- [Zendesk review](https://help-desk.reviews/en-us/reviews/zendesk)
- [Freshdesk review](https://help-desk.reviews/en-us/reviews/freshdesk)
- [Zoho Desk review](https://help-desk.reviews/en-us/reviews/zoho-desk)
- [Help Scout review](https://help-desk.reviews/en-us/reviews/help-scout)
- [Front review](https://help-desk.reviews/en-us/reviews/front)
- [Intercom review](https://help-desk.reviews/en-us/reviews/intercom)
- [HubSpot Service Hub review](https://help-desk.reviews/en-us/reviews/hubspot-service-hub)
- [Gorgias review](https://help-desk.reviews/en-us/reviews/gorgias)
- [Jira Service Management review](https://help-desk.reviews/en-us/reviews/jira-service-management)

> **Scored on a public rubric, from prices and documents you can open.** Every score on this site comes from six published criteria: true cost with AI on, pricing transparency, AI as documented, access and switching, channels and languages, and data protection. The cost level is arithmetic on the vendor's list prices. Each price comes from one product database and links to its source, so every page agrees with every other page. The order of our lists is set by our editors and does not always follow the score. Rubric v1.0 · Scores rate list prices and public documentation. We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://help-desk.reviews/en-us/how-we-review)

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Canonical: https://help-desk.reviews/en-us/reviews