Service Collection is priced per agent in bands on monthly billing: on Standard the first 15 agents cost US$25 each and agents up to 100 cost US$18.75; on Premium the same bands cost US$57.30 and US$49.95. The US$20 and US$51.42 on the pricing page are the averages for 75 agents, so smaller teams pay more per agent and much larger teams pay less. Annual billing is a lump sum per user tier, for example US$2,500 a year for 10 Standard agents or US$5,750 for 10 Premium agents. Enterprise is annual only through sales; Atlassian's published table starts at 300 agents for US$168,500 a year. New list prices take effect on 13 October 2026 for new and existing subscriptions: 10 Standard agents on annual billing go from US$2,500 to US$2,700, and 300 Enterprise agents from US$168,500 to US$185,000. Usage costs extra: virtual-agent conversations beyond the allowance at US$0.30, Customer Service Management AI resolutions at US$1, and Rovo credits at US$10 per 1,000. Atlassian lists prices in US dollars only, and there are no onboarding fees.
- Price from
- US$20 per agent per month
- Pricing model
- Per seat, plus AI usage
- Free plan
- Yes
- EU data hosting
- Yes
Plans and list prices
| Plan | Billed annually | Billed monthly | Key limits and included AI |
|---|---|---|---|
| Free | — | — | Up to 3 agents, 2 GB of storage and community support; portal, email, chat, on-call alerts and 1,250 automation steps a month. No Rovo credits, no virtual agent and no data residency. |
| Standard | — | US$20 per agent per month | Up to 100,000 agents, 3,000 automation steps per user a month, 5,000 Assets objects, audit logs and data residency. 250 Rovo credits per user a month; no virtual service agent. |
| Premium | — | US$51.42 per agent per month | Adds change management, advanced incident and problem management, 50,000 Assets objects, unlimited storage, round-the-clock Premium Support and a 99.9% uptime SLA. 700 Rovo credits per user and 1,000 virtual-agent conversations a month. |
| Enterprise | Quote only | Quote only | Annual only, through sales. 500,000 Assets objects, Atlassian Analytics and Data Lake, Atlassian Guard Standard for SSO and a 100% uptime SLA. 1,500 Rovo credits per user and 1,000 virtual-agent conversations a month. |
What you are billed for
You pay per agent: a licensed user who works tickets, sees queues, reports and SLAs, and writes public replies. Customers who raise requests are free and unlimited, and unlicensed Jira users can add internal comments and watch tickets. One Service Collection licence covers both Jira Service Management and Customer Service Management. On monthly billing you are charged for the highest number of agents assigned at any point in the cycle, so removing agents mid-month does not lower that month's bill; annual billing is by user tier. A knowledge base needs Confluence added to the site, and Confluence users outside Service Collection are billed separately. Source
AI and paid add-ons
Service Collection has three kinds of AI, each metered differently. Rovo, which searches, summarises and drafts for agents, is included with a monthly allowance pooled across the organisation: 250, 700 or 1,500 credits per user on Standard, Premium and Enterprise. A typical prompt uses 10 to 25 credits, and extra usage is on by default at US$0.01 a credit until an admin sets a cap. The virtual service agent answers requests in the portal, Slack and Teams on Premium and Enterprise; 1,000 assisted conversations a month are included, then each costs US$0.30, falling to US$0.20 at high volume. An assisted conversation counts whether the agent resolves it or passes it to a person, so the bill tracks conversations, not resolutions. The AI agent in Customer Service Management, the app for external customers, costs US$1 per resolution with no included allowance; a resolution is judged by Atlassian's AI after 24 hours of inactivity, and escalated or abandoned conversations are not charged. See what an AI help desk is.
| Add-on | Price | Source |
|---|---|---|
| Virtual service agent: extra assisted conversations (Premium and Enterprise, beyond 1,000 a month) | US$0.30 per conversation | Source |
| Customer Service Management AI agent (per resolution, no allowance) | US$1 per AI resolution | Source |
| Rovo credits beyond the monthly allowance (per 1,000) | US$10 per pack | Source |
| Extra Assets objects (per object per month) | US$0.02 per month | Source |
Worked examples
Estimated monthly bill for Jira Service Management at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.
| Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent | |
|---|---|---|---|---|---|---|
| 3 agents · Entry tier | Standard | US$60 | US$0 | US$0 | US$60 | US$20 — Agent-assist AI is included in this plan. No customer-facing AI agent is sold on this plan. |
| 10 agents · Mid tier | Premium | US$514 | US$0 | US$0 | US$514 | US$51 — Agent-assist AI is included in this plan. |
| 50 agents · Mid tier | Premium | US$2,571 | US$0 | US$450 | US$3,021 | US$60 — Agent-assist AI is included in this plan. |
Jira Service Management: entry tier is Standard, mid tier is Premium; Enterprise is quote-only. The calculator uses Atlassian's published averages of US$20 and US$51.42 per agent (monthly billing at 75 agents) for every team size, so it under-estimates teams below 75 agents on monthly billing, whose first 15 agents cost US$25 or US$57.30 each, and over-estimates much larger teams. Rovo is included. Premium includes 1,000 virtual-agent conversations a month, then US$0.30 each, and escalated conversations count too; Standard has no virtual agent, and the US$1 Customer Service Management AI agent is not modelled. Prices are those before the rise on 13 October 2026.
Help desk true-cost calculator · Per-seat vs per-resolution pricing · Do you need the AI add-on?
Related pages
- Jira Service Management reviewreview
- The best Jira Service Management alternativesalternatives
- Jira Service Management vs Zendeskvs
Frequently asked questions
How much does Jira Service Management cost?
It is sold as Service Collection. Atlassian headlines US$20 (Standard) and US$51.42 (Premium) per agent per month, averages for 75 agents; on monthly billing the first 15 agents cost US$25 and US$57.30 each. Enterprise is annual and quote-based. There is a free plan for 3 agents. See Jira Service Management pricing.
Can I still buy Jira Service Management on its own?
Not in the cloud. Atlassian now sells it only inside Service Collection, together with Customer Service Management, Assets and Rovo, and says the apps cannot be bought separately. Data Centre, the self-hosted version, stopped selling to new customers on 30 March 2026 and becomes read-only on 28 March 2029.
Are Atlassian's prices going up?
Yes. New list prices apply to new and existing subscriptions from 13 October 2026. The first-band monthly price per agent rises from US$25 to US$26.90 on Standard and from US$57.30 to US$61.60 on Premium, and 10 Standard agents on annual billing go from US$2,500 to US$2,700 a year.
Sources
- Service Collection pricing — Atlassian · 19 September 2026
- Cloud pricing tables (current and effective October 13, 2026) — Atlassian · 19 September 2026
- Service Collection licensing — Atlassian · 19 September 2026
- Rovo licensing — Atlassian · 19 September 2026
- Purchasing and licensing — Atlassian · 19 September 2026
- Data Center end of life — Atlassian · 19 September 2026
- Manage your language preferences — Atlassian Support · 19 September 2026
- Understand data residency — Atlassian Support · 19 September 2026
- SOC 2 — Atlassian Trust Center · 19 September 2026
- ISO/IEC 27001 — Atlassian Trust Center · 19 September 2026
- HIPAA — Atlassian Trust Center · 19 September 2026
- Atlassian AI trust — Atlassian Trust Center · 19 September 2026
- Service level agreement — Atlassian · 19 September 2026
- Team '25 Europe: introducing Service Collection — Atlassian · 19 September 2026
- The Total Economic Impact of Jira Service Management — Atlassian · 19 September 2026
- The value of AI in Jira Service Management (Forrester TEI spotlight) — Forrester Consulting · 19 September 2026
- Automating customer support with the JSM virtual agent — Atlassian · 19 September 2026
- Atlassian Form 10-K for fiscal year 2026 — US Securities and Exchange Commission · 19 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review