Standalone Freshdesk costs US$19 (Growth), US$55 (Pro) and US$89 (Enterprise) per agent per month on annual billing, or US$23, US$66 and US$107 monthly. Freshdesk Omni costs US$29, US$79 and US$119 on annual billing. These prices are higher than Freshworks' own price list dated June 2025, which showed US$15, US$49 and US$79 for Freshdesk and US$69 and US$109 for Omni Pro and Enterprise; Omni Growth did not change. We found no announcement of the rise from Freshworks, and the old PDF is still online, so third-party price data often shows the lower figures. On top of seats come Freddy AI Copilot at US$29 per agent (Pro and Enterprise), AI Agent session packs at US$49 per 100, and metered MCP actions at US$15 per 1,000 beyond the yearly allowance.
- Price from
- US$19 per agent per month
- Pricing model
- Per seat, plus AI usage
- Free plan
- No
- EU data hosting
- Yes
Plans and list prices
| Plan | Billed annually | Billed monthly | Vendor's GBP list price | Key limits and included AI |
|---|---|---|---|---|
| Freshdesk Growth | US$19 per agent per month | US$23 per agent per month | £15 | Email-first ticketing with a knowledge base. No multilingual help centre, no collaborators, API at 100 calls a minute and 1,200 MCP actions a year. 500 one-off AI Agent sessions; Copilot cannot be added. |
| Freshdesk Pro | US$55 per agent per month | US$66 per agent per month | £39 | Adds the multilingual help centre, custom dashboards, multiple SLA policies, 5,000 collaborators and 6,000 MCP actions a year. 500 one-off AI Agent sessions; Copilot available as an add-on. |
| Freshdesk Enterprise | US$89 per agent per month | US$107 per agent per month | £67 | Adds skill-based routing, sandbox, audit logs and IP allow-listing, and is the plan required for a HIPAA agreement. Freddy AI Insights included; Copilot is an add-on. |
| Freshdesk Omni Growth | US$29 per agent per month | US$35 per agent per month | £25 | Email, chat, phone and messaging in one workspace. 500 one-off AI Agent sessions; no Copilot. |
| Freshdesk Omni Pro | US$79 per agent per month | US$95 per agent per month | £59 | Omnichannel with the multilingual help centre, advanced analytics and external collaborators. Copilot available as an add-on. |
| Freshdesk Omni Enterprise | US$119 per agent per month | US$143 per agent per month | £95 | Adds skill-based routing, custom objects, sandbox and audit logs. Freddy AI Insights included; Copilot is an add-on. |
What you are billed for
You pay for full-time agents: anyone who logs in to the help desk daily needs a licence. Occasional agents are unlimited and free to add, but each day they log in uses a day pass, priced at US$2, US$7 or US$12 on Freshdesk Growth, Pro and Enterprise (US$5, US$10 and US$15 on Omni); each plan gets 3 free passes. Collaborators, who can view tagged tickets and add private notes but not reply, are free up to 5,000 on Pro and Enterprise. Seats cannot be reduced during a term: to pay less at renewal you must delete the extra agents first. Source
AI and paid add-ons
Freshdesk sells two kinds of AI. Freddy AI Copilot helps agents draft and summarise; it costs US$29 per agent per month on annual billing (US$35 monthly), can be assigned to any subset of agents, and is sold on Pro and Enterprise only. The Freddy AI Agent answers customers on chat and email and is billed by the session: every interaction between one customer and the AI within 24 hours on chat, or within 72 hours of the first email, counts as one session. Sessions are used up whether or not the issue is resolved, and previews of the bot count too. Each account gets 500 free sessions once, not every month; after that you buy packs of 100 for US$49, which expire at the end of the billing cycle. Auto-recharge adds a pack when fewer than 50 sessions remain. That works out to US$490 per 1,000 sessions, against US$100 in Freshworks' June 2025 price list. See whether you need the AI add-on.
| Add-on | Price | Source |
|---|---|---|
| Freddy AI Copilot (Pro and Enterprise only; any number of agents) | US$29 per agent per month | Source |
| Freddy AI Agent sessions (pack of 100) | US$49 per pack | Source |
| MCP actions (per 1,000 beyond the yearly allowance) | US$15 per pack | Source |
| Connector app tasks (per 5,000) | US$80 per pack | Source |
| Day pass for an occasional agent (Growth) | US$2 one-time | Source |
Worked examples
Estimated monthly bill for Freshdesk at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.
| Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent | |
|---|---|---|---|---|---|---|
| 3 agents · Entry tier | Freshdesk Growth | US$57 | US$0 | US$98 | US$155 | US$52 — No agent-assist add-on is sold on this plan. |
| 10 agents · Mid tier | Freshdesk Pro | US$550 | US$290 | US$245 | US$1,085 | US$109 |
| 50 agents · Mid tier | Freshdesk Pro | US$2,750 | US$1,450 | US$1,225 | US$5,425 | US$109 |
Freshdesk: entry tier is Freshdesk Growth, mid tier is Freshdesk Pro, top tier is Freshdesk Enterprise (standalone Freshdesk, not Omni). Copilot costs US$29 per agent and is not available on Growth. AI Agent sessions are priced at US$49 per pack of 100 with none included monthly, and because sessions count whether or not they resolve, the real bill is higher than the resolutions entered here suggest.
Help desk true-cost calculator · Per-seat vs per-resolution pricing · Do you need the AI add-on?
Related pages
- Freshdesk reviewreview
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Frequently asked questions
How much does Freshdesk cost?
Freshdesk costs US$19 (Growth), US$55 (Pro) and US$89 (Enterprise) per agent per month on annual billing, or US$23, US$66 and US$107 billed monthly. Freshdesk Omni, which adds chat, phone and messaging, costs US$29, US$79 and US$119. See Freshdesk pricing for worked examples.
Is Freshdesk still free?
Not permanently. The old free-forever plan has become a Free program: 2 agents for 6 months, after which you need a paid plan, and it comes with no AI sessions. There is also a 14-day trial of the Enterprise plan. For permanent free plans, see free help desk software.
How is the Freddy AI Agent billed?
By session, in packs of 100 for US$49. A session covers one customer's conversation with the AI over 24 hours on chat or 72 hours on email, and it is charged whether or not the problem gets solved. The first 500 sessions are free once per account, and unused packs expire at the end of the billing cycle. See per-seat vs per-resolution pricing.
Sources
- Freshdesk pricing — Freshworks · 18 September 2026
- Freshdesk Omni pricing — Freshworks · 18 September 2026
- Freshworks price list (current as of June 13, 2025) — Freshworks · 18 September 2026
- Understanding Freshdesk pricing plans — Freshdesk Support · 18 September 2026
- Explore Freshdesk free plan — Freshdesk Support · 18 September 2026
- Understanding full-time vs occasional agents — Freshdesk Support · 18 September 2026
- Add and use collaborators to assist in ticketing — Freshdesk Support · 18 September 2026
- Freddy AI Agent and chatbot sessions FAQs — Freshworks Support · 18 September 2026
- Manage Freddy AI add-ons — Freshdesk Support · 18 September 2026
- Freshworks Terms of Service — Freshworks · 18 September 2026
- Manage languages — Freshdesk Support · 18 September 2026
- Where is your data (servers) located? — Freshdesk Support · 18 September 2026
- Freshworks Data Processing Agreement — Freshworks · 18 September 2026
- Freshworks sub-processors — Freshworks · 18 September 2026
- Freshworks Trust Center — Freshworks · 18 September 2026
- HIPAA configuration guide — Freshdesk Support · 18 September 2026
- The Freddy AI trust framework — Freshworks · 18 September 2026
- Freshdesk API: rate limit — Freshworks Developers · 18 September 2026
- Freshdesk upcoming changes (December 2025 to June 2026) — Freshdesk Support · 18 September 2026
- Freshdesk Omni — Freshworks · 18 September 2026
- Freshdesk apps — Freshworks Marketplace · 18 September 2026
- Freshdesk — Freshworks · 18 September 2026
- Freshworks reports fourth quarter and full year 2025 results — Freshworks · 18 September 2026
- Freshworks reports record second quarter 2026 results — Freshworks · 18 September 2026
- Freshworks pricing and buyer data — Vendr · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review