Front sells three plans per seat: Starter at US$25, Professional at US$65 and Enterprise at US$105 per seat per month on annual billing. Monthly billing costs US$35 and US$85, and Enterprise is annual only. Plans apply to the whole company, so you cannot mix them. AI costs extra below Enterprise: Copilot is US$20 per seat, Smart QA US$20 and Smart CSAT US$10, or US$25 for both. Autopilot is billed monthly on actual use on every plan, with no documented minimum. Native WhatsApp adds a 20% admin fee on top of Meta's charges. Contracts over US$25,000 must include a paid onboarding package whose price is not public, and Front sells only in US dollars.
- Price from
- US$25 per agent per month
- Pricing model
- Per seat, plus AI usage
- Free plan
- No
- EU data hosting
- Yes
Plans and list prices
| Plan | Billed annually | Billed monthly | Key limits and included AI |
|---|---|---|---|
| Starter | US$25 per agent per month | US$35 per agent per month | Up to 10 seats, one channel type, 10 automation rules, one workspace and a basic knowledge base. AI compose, translate and summarise up to 200 times per teammate a day; Copilot and Autopilot are add-ons. |
| Professional | US$65 per agent per month | US$85 per agent per month | Up to 50 seats, all channels including social and WhatsApp, 20 rules, 5 workspaces, advanced analytics and SSO. Same built-in AI as Starter; Copilot and Autopilot are add-ons. |
| Enterprise | US$105 per agent per month | — | Annual billing only, sold through sales. Unlimited rules and workspaces, custom roles, a multi-language knowledge base and custom reports. Copilot, Smart QA and Smart CSAT included; Autopilot is billed on use. |
What you are billed for
A seat is a paid licence for one named user, and it keeps being billed until removed at renewal even if the teammate is blocked. Guests are free but can only read and comment on shared conversations for a limited time, so they do not replace a light-agent seat. Adding a seat is charged pro rata at once; removing one takes effect at the next contract term with no refund or credit. Autopilot is billed per conversation, charged once at the highest level it reached. A resolution is a conversation that no teammate follows up within 24 hours on chat, SMS, WhatsApp and custom channels, or 72 hours on email and the portal. It does not depend on the customer confirming the answer helped. Source
AI and paid add-ons
Front has three layers of AI. Compose, translate, summarise and topic tagging come with every plan, capped at 200 uses per teammate a day. Copilot, which drafts replies from past conversations and help content, costs US$20 per seat on Starter and Professional and is included in Enterprise; Front does not say whether it must be bought for every seat. Autopilot, the AI agent, is charged per conversation at the highest level it reaches: US$0.05 for triage (tagging and routing), US$0.39 for a planned handoff to a person and US$0.89 for a full resolution. The pricing page shows only the triage rate as the "starting at" price. A conversation counts as resolved when no teammate replies within 24 hours on chat or 72 hours on email, so a customer who gives up quietly still counts as a resolution. Autopilot has its own 30-day trial covering up to 1,000 resolutions. It replaced AI Answers, which cost US$0.70 per resolution and is no longer sold.
| Add-on | Price | Source |
|---|---|---|
| Copilot (Starter and Professional; included in Enterprise) | US$20 per agent per month | Source |
| Autopilot: resolution | US$0.89 per conversation | Source |
| Autopilot: handoff | US$0.39 per conversation | Source |
| Autopilot: triage | US$0.05 per conversation | Source |
| Smart QA (included in Enterprise) | US$20 per agent per month | Source |
| Smart CSAT (included in Enterprise) | US$10 per agent per month | Source |
| Smart QA + Smart CSAT bundle | US$25 per agent per month | Source |
| API rate limit increase (per extra 100 requests a minute) | US$200 per month | Source |
Worked examples
Estimated monthly bill for Front at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.
| Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent | |
|---|---|---|---|---|---|---|
| 3 agents · Entry tier | Starter | US$75 | US$60 | US$134 | US$269 | US$90 |
| 10 agents · Mid tier | Professional | US$650 | US$200 | US$445 | US$1,295 | US$130 |
| 50 agents · Mid tier | Professional | US$3,250 | US$1,000 | US$2,225 | US$6,475 | US$130 |
Front: entry tier is Starter (up to 10 seats), mid tier is Professional (up to 50 seats), top tier is Enterprise, annual only with Copilot included. Copilot costs US$20 per seat on Starter and Professional. AI resolutions are billed at US$0.89 each; triage and handoff conversations are not counted.
Help desk true-cost calculator · Per-seat vs per-resolution pricing · Do you need the AI add-on?
Related pages
- Front reviewreview
- Help Scout vs Frontvs
Frequently asked questions
How much does Front cost?
Front costs US$25 (Starter), US$65 (Professional) and US$105 (Enterprise) per seat per month on annual billing. Monthly billing costs US$35 and US$85; Enterprise is annual only. Copilot adds US$20 per seat below Enterprise. See Front pricing.
How is Front's Autopilot AI agent billed?
Per conversation, at the highest level Autopilot reached: US$0.05 for triage, US$0.39 for a handoff and US$0.89 for a resolution. A resolution means no teammate followed up within 24 hours on chat or 72 hours on email. There is no charge if a teammate cancels the automation or the customer asks for a person. See per-seat vs per-resolution pricing.
Can I reduce seats or get a refund on Front?
No. Payments are non-refundable, including on early termination. You can add seats at any time at a pro-rated charge, but a removed seat stays billed until the next contract term, with no credit.
Sources
- Front pricing — Front · 18 September 2026
- Front plans and pricing — Front Help Center · 18 September 2026
- Adding and removing licenses — Front Help Center · 18 September 2026
- Guests in Front — Front Help Center · 18 September 2026
- Channel limits per license — Front Help Center · 18 September 2026
- Autopilot pricing and billing — Front Help Center · 18 September 2026
- AI Answers (legacy) — Front Help Center · 18 September 2026
- Meet Autopilot, the AI agent built for control, not chaos — Front Community · 18 September 2026
- Switch to French? (staff answer on interface languages) — Front Community · 18 September 2026
- Data location — Front Help Center · 18 September 2026
- Data Processing Addendum — Front · 18 September 2026
- List of subprocessors — Front · 18 September 2026
- Security at Front — Front · 18 September 2026
- Rate limiting — Front Developers · 18 September 2026
- About Front — Front · 18 September 2026
- Front customers — Front · 18 September 2026
- Front pricing and buyer data — Vendr · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review