Gorgias sells helpdesk plans by the month, each with an allowance of billable tickets. Starter is US$10 a month for 50 tickets, monthly billing only. On annual billing Basic is US$50 for 300 tickets, Pro US$300 for 2,000 and Advanced US$750 for 5,000; monthly billing costs US$60, US$360 and US$900. Extra tickets cost US$0.40 each on Starter and Basic and US$0.36 on Pro and Advanced. Above that volume, Enterprise is sold by quote. The pricing page opens on annual billing with AI Agent switched on, so the prices shown first are bundles: US$77 for Basic, US$471 for Pro and US$1,227 for Advanced, and US$40 for Starter. Voice starts at US$25 a month and SMS at US$17 a month for 25 tickets on annual billing (US$30 and US$20 monthly). Prices are published in US dollars only. See Gorgias pricing.
- Price from
- US$10 per month
- Pricing model
- Per ticket volume
- Free plan
- No
- EU data hosting
- Yes
Plans and list prices
| Plan | Billed annually | Billed monthly | Key limits and included AI |
|---|---|---|---|
| Starter | — | US$10 per month | 50 tickets a month, 3 user seats, monthly billing only, community support. With AI Agent switched on it includes 30 automated interactions. |
| Basic | US$50 per month | US$60 per month | 300 tickets a month, up to 500 seats, standard support and self-serve onboarding. With AI Agent on it includes 30 automated interactions. |
| Pro | US$300 per month | US$360 per month | 2,000 tickets a month, one-to-one onboarding and Magento support. With AI Agent on it includes 190 automated interactions and adds brand voice, guardrails and Actions. |
| Advanced | US$750 per month | US$900 per month | 5,000 tickets a month, sold through sales, with white-glove onboarding, dedicated support, an SLA and audit logs. With AI Agent on it includes 530 automated interactions. |
| Enterprise | Quote only | Quote only | By quote, for more than 5,000 conversations a month. Adds SAML single sign-on, unlimited help centres, a faster API limit and a custom DPA. |
What you are billed for
The billable unit is a ticket, not an agent. A billable ticket is a conversation on any Gorgias channel that contains a message from a human agent, a Rule or the AI Agent. It counts once however many messages it has, but a reply to an old thread can become a new billable ticket after a period of inactivity that Gorgias does not define for email and chat (for SMS it is 3 days). Newsletters, spam and auto-responders are filtered out and not billed, and so are internal notes, tag changes and replies sent directly on Facebook or Instagram. A shopper who clicks an AI FAQ question on your site creates a billable ticket even without replying. The AI Agent is billed separately per automated interaction, a request resolved without a human, and each one also counts as a helpdesk ticket. If an agent replies within 72 hours, only the ticket fee applies. Accounts created before 28 May 2025 may stay on legacy pricing, where a conversation was billed as a ticket or an automated interaction, not both. Voice and SMS tickets are counted against their own add-on allowances. Source
AI and paid add-ons
Gorgias sells one AI product: AI Agent, which answers customers on email and chat and can take actions such as refunds, cancellations and address changes. It is available on every plan and billed per automated interaction: US$0.90 each on annual plans and US$1 on monthly plans, bought as an allowance tied to your plan (30 on Starter and Basic, 190 on Pro, 530 on Advanced). Interactions beyond the allowance cost US$1.50. The part buyers miss is that every automated interaction also counts as a billable helpdesk ticket, so a conversation the AI resolves costs the AI fee plus a ticket from your allowance; automation adds cost rather than replacing it. If an agent replies within 72 hours, the AI fee is dropped and only the ticket counts. The pricing page is not consistent: its FAQ gives the two rates above, while its comparison table lists a different rate per plan, down to US$0.85 on Advanced. No agent-assist AI, such as reply drafting for agents, is documented as a separate product or price. Read do you need the AI add-on before switching it on.
| Add-on | Price | Source |
|---|---|---|
| AI Agent, annual billing (also counts as a billable ticket) | US$0.90 per AI resolution | Source |
| AI Agent, monthly billing (also counts as a billable ticket) | US$1 per AI resolution | Source |
| AI Agent above the plan's included interactions | US$1.50 per AI resolution | Source |
| Extra helpdesk ticket (Starter and Basic) | US$0.40 per ticket | Source |
| Extra helpdesk ticket (Pro and Advanced) | US$0.36 per ticket | Source |
| Voice add-on, from (annual billing, entry tier) | US$25 per month | Source |
| SMS add-on, from (annual billing, entry tier) | US$17 per month | Source |
Worked examples
Estimated monthly bill for Gorgias at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.
| Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent | |
|---|---|---|---|---|---|---|
| 3 agents · Entry tier | Basic | US$230 | US$0 | US$135 | US$365 | US$122 — Volume is above the plan's included tickets; overage applied (cheaper than the next plan up). No agent-assist add-on is sold on this plan. |
| 10 agents · Mid tier | Pro | US$480 | US$0 | US$450 | US$930 | US$93 — Volume is above the plan's included tickets; overage applied (cheaper than the next plan up). No agent-assist add-on is sold on this plan. |
| 50 agents · Mid tier | Advanced | US$3,450 | US$0 | US$2,250 | US$5,700 | US$114 — Volume is above the plan's included tickets; overage applied (cheaper than the next plan up). No agent-assist add-on is sold on this plan. |
Gorgias: no seat price, so extra agents cost nothing; the bill is the cheapest option for your ticket volume on annual billing: either the plan whose allowance covers it, or a smaller plan plus that plan's per-ticket overage. Entry starts at Basic and moves up to Pro or Advanced as volume grows, mid starts at Pro, and top is Advanced; above 5,000 tickets the calculator adds US$0.36 per ticket, though Gorgias sells that volume as Enterprise by quote. Starter is left out because it is monthly-only and capped at 3 seats. The calculator always moves you to the covering plan, although paying overage on the smaller plan can be cheaper for a small overshoot. AI interactions are charged at US$0.90 and also counted as tickets; interactions beyond your plan's allowance really cost US$1.50, so heavy AI use is understated. No agent-assist add-on is documented.
Help desk true-cost calculator · Per-seat vs per-resolution pricing · Do you need the AI add-on?
Related pages
- Gorgias reviewreview
- Gorgias vs Zendeskvs
Frequently asked questions
How much does Gorgias cost?
On annual billing, Basic costs US$50 a month for 300 tickets, Pro US$300 for 2,000 and Advanced US$750 for 5,000. Starter is US$10 a month for 50 tickets, monthly only. AI Agent is extra at US$0.90 per automated interaction. See Gorgias pricing.
Does Gorgias charge per agent?
No. Gorgias charges by billable tickets a month, and Basic, Pro and Advanced allow up to 500 user seats. Starter is the exception, capped at 3 seats. See per-seat vs per-resolution pricing for how the models compare.
Do AI Agent conversations also count as tickets?
Yes, on accounts created since 28 May 2025. Each automated interaction is charged at US$0.90 (or US$1 on monthly billing, and US$1.50 beyond your allowance) and also counts as one billable helpdesk ticket. If an agent replies within 72 hours, only the ticket is charged.
Sources
- Gorgias pricing — Gorgias · 18 September 2026
- Voice and SMS add-on price tiers (pricing page script) — Gorgias · 18 September 2026
- How you're billed for using Gorgias — Gorgias Help Center · 18 September 2026
- Legacy pricing for Helpdesk and AI Agent subscribers — Gorgias Help Center · 18 September 2026
- Voice add-on 101 — Gorgias Help Center · 18 September 2026
- SMS add-on 101 — Gorgias Help Center · 18 September 2026
- Import data from Zendesk — Gorgias Help Center · 18 September 2026
- Migrate from non-Zendesk providers — Gorgias Help Center · 18 September 2026
- Languages Gorgias can detect — Gorgias Help Center · 18 September 2026
- Set the language AI Agent replies in — Gorgias Help Center · 18 September 2026
- Security and privacy FAQ for Gorgias AI Agent — Gorgias Help Center · 18 September 2026
- Security at Gorgias — Gorgias · 18 September 2026
- Data Processing Agreement — Gorgias · 18 September 2026
- List of data subprocessors — Gorgias · 18 September 2026
- Gorgias AI Agent — Gorgias · 18 September 2026
- About Gorgias — Gorgias · 18 September 2026
- Gorgias customer stories — Gorgias · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review