Zoho Desk sells four paid editions: Express at US$7, Standard at US$14, Professional at US$23 and Enterprise at US$40 per user per month on annual billing, or US$9, US$20, US$35 and US$50 billed monthly. Light agents cost US$6 each per month, with 50 included on Enterprise. Zoho publishes separate regional price lists, and some of them, such as its Africa and Asia-Pacific dollar lists, are lower than the main US list, so the price you see depends on where you buy. Euro list prices use the same figures as the dollar prices. Local taxes are added on top.
- Price from
- US$7 per agent per month
- Pricing model
- Per agent seat
- Free plan
- Yes
- EU data hosting
- Yes
Plans and list prices
| Plan | Billed annually | Billed monthly | Vendor's GBP list price | Key limits and included AI |
|---|---|---|---|---|
| Free | — | — | — | Up to 3 users, email ticketing and limited features. No light agents and no Zia. |
| Express | US$7 per agent per month | US$9 per agent per month | £5.60 | Up to 5 users, email, social and web forms, one department. No Zia; generative AI only with your own OpenAI or DeepSeek key. |
| Standard | US$14 per agent per month | US$20 per agent per month | £12 | One department, help centre, chat widget, and one WhatsApp or other messaging channel. No Zia; generative AI only with your own API key. |
| Professional | US$23 per agent per month | US$35 per agent per month | £18 | Up to 10 departments, third-party telephony, blueprints and a help centre in 40+ languages. Zia included; light agents as a paid add-on. |
| Enterprise | US$40 per agent per month | US$50 per agent per month | £35 | Up to 50 departments, 50 free light agents, live chat through Zoho SalesIQ, multi-level IVR, multi-brand help centre and sandboxes. Zia included. |
What you are billed for
The billable unit is a user license: every agent who can log in to Zoho Desk. Customers are never billed. Light agents, who can view tickets and add private comments but cannot reply to customers, are a separate, cheaper license and are not available on Free or Express. To reduce seats you deactivate agents and then lower the license count in the Zoho Store; on annual plans, a partial downgrade mid-term is returned as credit towards the subscription rather than as cash. Zia AI Agents are metered separately in tokens, converted into AI credits once the free allowance is used. Source
AI and paid add-ons
Zoho Desk has no paid agent-assist add-on. Zia, Zoho's built-in AI assistant for agents, is included from Professional and can run on Zoho's own language model at no extra charge. On Express and Standard, generative features work only if you connect your own OpenAI or DeepSeek key, and that provider bills you directly. Zia AI Agents, which answer customers, are metered in tokens: Zoho-hosted standard models include 30 million tokens a month free, and beyond that usage consumes AI credits whose price Zoho does not publish. You can also bring your own model key for AI Agents instead. Which AI features you get depends on the data centre your account lives in.
| Add-on | Price | Source |
|---|---|---|
| Light agent | US$6 per agent per month | Source |
Worked examples
Estimated monthly bill for Zoho Desk at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.
| Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent | |
|---|---|---|---|---|---|---|
| 3 agents · Entry tier | Standard | US$42 | US$0 | US$0 | US$42 | US$14 — No agent-assist add-on is sold on this plan. The AI agent's usage price is not public; not in the total. |
| 10 agents · Mid tier | Professional | US$230 | US$0 | US$0 | US$230 | US$23 — Agent-assist AI is included in this plan. The AI agent's usage price is not public; not in the total. |
| 50 agents · Mid tier | Professional | US$1,150 | US$0 | US$0 | US$1,150 | US$23 — Agent-assist AI is included in this plan. The AI agent's usage price is not public; not in the total. |
Zoho Desk: entry tier is Standard, because Express is capped at 5 users; mid tier is Professional and top tier is Enterprise. Zia is included from Professional, so agent assist costs nothing there and is not available on Standard without your own API key. AI-agent usage cannot be priced, because Zoho does not publish the price of the AI credits used beyond the free token allowance.
Help desk true-cost calculator · Per-seat vs per-resolution pricing · Do you need the AI add-on?
Related pages
Frequently asked questions
How much does Zoho Desk cost?
Express costs US$7, Standard US$14, Professional US$23 and Enterprise US$40 per user per month on annual billing, or US$9, US$20, US$35 and US$50 billed monthly. Prices differ by region because Zoho publishes separate regional price lists. See the Zoho Desk pricing page for worked examples.
Does Zoho Desk have a free plan?
Yes. The free plan covers up to 3 users with email ticketing and limited features, and has no AI. Paid editions have a 15-day trial without a credit card; when it ends, the account drops back to the free plan.
Is Zia AI included in Zoho Desk?
Zia is included from the Professional edition at no extra charge. On Express and Standard, generative AI features work only with your own OpenAI or DeepSeek API key, billed by that provider. Zia AI Agents include 30 million tokens a month on Zoho-hosted models; the price of usage beyond that is not published.
Sources
- Zoho Desk pricing — Zoho · 18 September 2026
- Zoho Desk price list data, all currencies — Zoho · 18 September 2026
- Zoho Desk edition comparison — Zoho · 18 September 2026
- Managing your agent seats — Zoho Desk Help · 18 September 2026
- Zia, the AI assistant in Zoho Desk — Zoho · 18 September 2026
- Zia Agents pricing — Zoho · 18 September 2026
- Zoho refund policy — Zoho · 18 September 2026
- Know your data center — Zoho · 18 September 2026
- Compliance at Zoho — Zoho · 18 September 2026
- Zoho and the GDPR — Zoho · 18 September 2026
- HIPAA compliance guide for Zoho Desk — Zoho Desk Help · 18 September 2026
- Zoho launches Zia LLM, prebuilt agents, a custom agent builder and an MCP server — Zoho · 18 September 2026
- Zoho Desk integrations — Zoho · 18 September 2026
- Zoho Desk product page — Zoho · 18 September 2026
- About Zoho — Zoho · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review