Help desk pricing, explained What each vendor charges, what counts as a billable seat or unit, what the AI add-ons cost, and worked examples at 3, 10 and 50 agents.
True cost at 3, 10 and 50 agents Product 3 agents · Entry tier · seats only 3 agents · Entry tier · with AI on 10 agents · Mid tier · seats only 10 agents · Mid tier · with AI on 50 agents · Mid tier · seats only 50 agents · Mid tier · with AI on Jira Service Management $60 $60 $514 $514 $2,571 $3,021 Help Scout $75 $188 $450 $825 $2,250 $4,125 Zoho Desk $42 $42 $230 $230 $1,150 $1,150 Freshdesk $57 $155 $550 $1,085 $2,750 $5,425 HubSpot Service Hub $21 $21 $900 $1,120 $4,500 $5,720 Gorgias $230 $365 $480 $930 $3,450 $5,700 Intercom $87 $323 $850 $1,635 $4,250 $8,175 Front $75 $269 $650 $1,295 $3,250 $6,475 Zendesk $165 $368 $1,150 $2,250 $5,750 $11,250
3 agents: 750 tickets a month, 150 of them resolved by AI, agent-assist add-on on for every agent. 10 agents: 2,500 tickets a month, 500 of them resolved by AI, agent-assist add-on on for every agent. 50 agents: 12,500 tickets a month, 2,500 of them resolved by AI, agent-assist add-on on for every agent. Estimates from vendors' published USD list prices with annual billing, verified on the date shown on this page. Taxes, discounts, onboarding fees and telephony usage are not included. Help desk true-cost calculator
How we review Scored on a public rubric, from prices and documents you can open Every score on this site comes from six published criteria: true cost with AI on, pricing transparency, AI as documented, access and switching, channels and languages, and data protection. The cost level is arithmetic on the vendor's list prices. Each price comes from one product database and links to its source, so every page agrees with every other page. The order of our lists is set by our editors and does not always follow the score.
Rubric v1.0 · Scores rate list prices and public documentation. We have not run hands-on tests yet, and no page here claims we did.
Read the full method → Help desk true-cost calculator Enter agents, tickets and AI resolutions to see what each help desk costs a month: seats, AI add-on and AI usage, from the vendors' own list prices.
True-cost calculator →