Intercom sells three seat plans: Essential at $29, Advanced at $85 and Expert at $132 per full seat per month on annual billing, or $39, $99 and $139 billed monthly, although Intercom's pricing FAQ names only Essential and Advanced as available monthly. Some visitors to the pricing page are shown Essential at $19 as part of a live price test. On top of seats: Fin at $0.99 per outcome, Copilot at $29 per agent annually or $35 monthly, the Pro add-on at $99 a month for up to 1,000 analyzed conversations, and Proactive Support Plus at $99 a month including 500 messages. Phone, SMS, WhatsApp and bulk email are billed by usage. Startups can apply for 93% off the first year.
- Price from
- $29 per agent per month
- Pricing model
- Per seat, plus AI usage
- Free plan
- No
- EU data hosting
- Yes
Plans and list prices
| Plan | Billed annually | Billed monthly | Key limits and included AI |
|---|---|---|---|
| Essential | $29 per agent per month | $39 per agent per month | One full seat minimum and no lite seats. Messenger, shared inbox, ticketing, prebuilt reports and a public help center. Fin per outcome; 10 free Copilot conversations per agent a month. |
| Advanced | $85 per agent per month | $99 per agent per month | 20 free lite seats, multiple team inboxes, workflow automation, round-robin assignment and a multilingual help center. Eligible for EU hosting on a sales contract. |
| Expert | $132 per agent per month | $139 per agent per month | 50 free lite seats, SSO, HIPAA support, SLAs and multibrand Messenger and help center. Monthly billing may require a sales contract. |
What you are billed for
Intercom bills two units. The first is the full seat, required for anyone who replies to customers; the minimum is one. Lite seats are free for internal collaborators who cannot message customers or use Copilot: Advanced includes 20 and Expert 50, and Essential has none. The second unit is the Fin outcome, charged at $0.99 and at most once per conversation. An outcome is a resolution (the customer confirms the answer helped, or does not ask for more help after Fin's last reply), a Procedure handoff (Fin completes a Procedure you configured that ends by passing the customer to a person or a workflow), or a disqualification of a sales lead. Escalations triggered by Fin's default behavior or your workspace rules, and customers who ask for a human, are not charged. Source
AI and paid add-ons
Intercom sells two AI products. Copilot, the assistant for agents, is free for 10 conversations per agent a month; unlimited use costs $29 per agent annually or $35 monthly, and can be assigned to individual agents rather than the whole team. Fin, the customer-facing AI agent, costs $0.99 per outcome on every plan with no included allowance, and you can set usage alerts and a hard monthly limit. In March 2026 Intercom changed Fin's billing metric from resolutions to outcomes, which made configured handoffs to people billable at the same price. Fin can also be bought on its own to run on Zendesk, Salesforce, HubSpot or Freshworks, sold through sales with a minimum of 50 outcomes a month.
| Add-on | Price | Source |
|---|---|---|
| Fin AI Agent (per outcome) | $0.99 per AI resolution | Source |
| Copilot (unlimited use) | $29 per agent per month | Source |
| Pro add-on | $99 per month | Source |
| Proactive Support Plus | $99 per month | Source |
Worked examples
Estimated monthly bill for Intercom at three team sizes, using the vendor's published list prices with annual billing. This is the same arithmetic as our true-cost calculator; your contract may differ.
| Plan | Seats and plan | Agent-assist add-on | AI resolutions | Monthly total | per agent | |
|---|---|---|---|---|---|---|
| 3 agents · Entry tier | Essential | $87 | $87 | $149 | $323 | $108 |
| 10 agents · Mid tier | Advanced | $850 | $290 | $495 | $1,635 | $164 |
| 50 agents · Mid tier | Advanced | $4,250 | $1,450 | $2,475 | $8,175 | $164 |
Intercom: entry tier is Essential, mid tier is Advanced and top tier is Expert. Copilot is added at $29 per agent on every tier, and every Fin outcome is billed at $0.99, with no included allowance on any plan.
Help desk true-cost calculator · Per-seat vs per-resolution pricing · Do you need the AI add-on?
Related pages
- Intercom reviewreview
- The best Intercom alternativesalternatives
- Zendesk vs Intercomvs
Frequently asked questions
How much does Intercom cost?
Essential costs $29, Advanced $85 and Expert $132 per seat per month on annual billing, or $39, $99 and $139 monthly. Fin is charged at $0.99 per outcome and Copilot at $29 per agent. The Intercom pricing page works through full examples.
What counts as a Fin outcome?
A resolution, where the customer confirms Fin helped or does not ask for more help after its last answer; a Procedure handoff, where Fin completes a Procedure you configured that passes the customer to a person or workflow; or a sales-lead disqualification. Each costs $0.99, at most once per conversation. Handoffs became billable in March 2026. For how this compares with seat pricing, see per-seat vs per-resolution pricing.
Is Intercom now called Fin?
The company is. It renamed itself from Intercom to Fin on May 12, 2026, after its AI agent. The help desk product is still called Intercom and is still sold at intercom.com.
Sources
- Intercom pricing — Intercom · September 18, 2026
- Intercom plans explained — Intercom Help · September 18, 2026
- Pricing FAQs — Intercom Help · September 18, 2026
- Fin AI Agent outcomes — Intercom Help · September 18, 2026
- From resolutions to outcomes: evolving how Fin delivers value — Intercom · September 18, 2026
- Fin pricing — Fin · September 18, 2026
- Pro add-on — Intercom Help · September 18, 2026
- Proactive Support Plus add-on — Intercom Help · September 18, 2026
- Early Stage program — Intercom · September 18, 2026
- Use Intercom in your preferred language — Intercom Help · September 18, 2026
- Regional data hosting — Intercom Help · September 18, 2026
- Security at Intercom — Intercom · September 18, 2026
- Historical data migration to Intercom — Intercom Help · September 18, 2026
- Fin AI Agent — Fin · September 18, 2026
- About Fin — Fin · September 18, 2026
- Today, Intercom becomes Fin — Intercom · September 18, 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · September 18, 2026
- Intercom pricing: buyer data — Vendr · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review